Remote Customer service Jobs · GRC

• Own global support strategy, operations, and performance, scaling with enterprise growth.
• Drive automation and AI-enabled support workflows to improve efficiency and resolution times.
• Lead communications and coordination during high-severity incidents with executive-level briefings.

As a Customer Success Manager (CSM), you’ll be the primary relationship owner and advocate for a portfolio of 30+ mid-market and enterprise customers. You’ll ensure long-term satisfaction, retention, and value realization across their lifecycle with ZenGRC. This is a strategic and consultative role—not an implementation role.

In the APAC Commercial team, be the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. Build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while collaborating with cross-functional teams globally.