Remote Customer service Jobs • Healthcare Operations

As a Customer Care Representative on a contract assignment, redefine what “customer service” means in healthcare, advocating for customer needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization. Individuals with a builder’s mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes will be well suited for this role.

This role involves leading strategic partnerships and driving customer success through clinical outcomes. Play a central role in operationalizing partners and supporting key reporting and compliance functions, while also developing strategic relationships to ensure partner, provider, and patient satisfaction. You will support growth across top network partners by ensuring seamless onboarding and integration of new partners into our dementia care model.