Join our awesome team as a Customer Success Manager and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships. You will support daily communication, work with CS metrics, establish clear retention goals, minimize customer churn, conduct cust dev interviews, help process billing requests, encourage upsells and cross-sells, assist in customer onboarding and training, and ensure customer satisfaction.

You will own customer relationships to ensure engagement and long-term success. You will guide customers, conduct check-ins, lead renewals, and uncover upsell opportunities. You will proactively mitigate risks, stay updated on product changes and gather insights to influence product improvements.

The Customer Success team is the first line of contact for merchant customers. As the Customer Success Manager (CSM), oversee a team of Customer Success Specialists, who are product experts and problem solvers, and train customers on how to set up workflows in the product, and help users troubleshoot issues. Inform product development by proactively contributing insights from customer interactions.

As a Customer Success Manager, you'll build strong relationships with clients, understand their challenges deeply, and show them how Inato's technology can address their needs. You will focus on building engagement and loyalty by showcasing product value and helping shape the product roadmap.

The Customer Success Manager will be the primary point of contact for customers, ensuring their success and satisfaction with EPIC iO’s products and solutions, collaborating with sales, support, and product teams to deliver an exceptional customer experience throughout the entire lifecycle, building strong relationships, addressing customer needs.

Become a Tekmetric Product Expert and provide detailed account walkthroughs, assisting new customers with implementation. Clearly communicate account setup requirements and educate customers on Tekmetric capabilities. Collaborate with sales, customer success, operations, support and engineering teams, leveraging feedback for continuous improvement to the onboarding process.

Serve as the main technical product consultant for Wingtra stakeholders in the APAC region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise. Leverage knowledge and experience in drone workflows to support the sales team and optimize product performance. Drive engagement with regional partners through training sessions and impactful product presentations.

The Customer Success Manager role at Omnisend is a crucial part of customer and partner success. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing with great technical and interpersonal skills. You will develop strategies, onboard clients, provide guidance, and contribute feedback to enhance customer engagement.