Leads a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction. Plays a critical role in optimizing operations, building cross-functional relationships, and scaling key programs that support the provider success team and improve overall provider sentiment.
You will be responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. You will serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.
Sage is searching for a Support Specialist to join their team and help shape how support operates. This role involves timely responses to inbound tickets, triaging issues using Zendesk and Slack, and providing on-call coverage. The position requires strong communication skills and the ability to work effectively in less structured environments.