As a Technical Support Engineer you will serve as a key technical resource, ensuring timely resolution of customer issues while maintaining high standards of service quality. This role involves working closely with cross-functional teams to diagnose, troubleshoot, and resolve technical problems, both remotely and on-site when necessary.
Job listings
Product Specialists deliver world-class client support and respond to technical and non-technical customer queries. You will be assigned to triage support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.
$86,000–$101,000
USD/year
The Sr. Technical Support Engineer I will be responsible for working directly with customers and various teams on daily support and operations tasks. This role involves supporting two different portal products and a newly designed combined platform currently being developed. You will manage tickets, work with customers, understand product components, and research issues using web-based products and command-line tools.