Remote Customer service Jobs • Linux

Provide first-line support, which includes handling customers and internal users requests via chat, email, and phone in English. Provide consultations about our products and services, such as Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics and collect information about customers and users incidents, forward it up to the higher levels of technical support if needed.

This is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service. This role will help manage and provide support for its search-as-a-service platform and scale it to serve thousands of customers across the world. This is a contract opportunity, and the successful candidate will be required to participate in on-call shifts as part of the role.

Serves as the first line of contact and support for BCC Software’s customers in a telephone support environment. Develops and maintains knowledge of BCC Software’s Windows and Linux products. Assists customers with questions, problems, or technical issues with the company’s software products. Troubleshoots customer software and hardware issues, recommends resolution strategies, ensures follow-up and optimal satisfaction.

Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise. Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code. Be a liaison to our larger customers and reach out to them for technical checkup on a scheduled basis.