Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Deliver top-tier customer support and become an expert in Docker technologies, resolving complex platform-level issues.
Engage with enterprise customers and cross-functional teams to drive resolution and feed insights back into support.
Create best-in-class help content, participate in on-call rotations, and leverage AI tools responsibly.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Manage a team of Assigned Support Engineers providing enterprise relationship-based technical support.
Lead escalations across Engineering, Product, Sales, and Customer Success to resolve issues.
Partner with account teams to bring at-risk customers back to health and improve the ASE program.
GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance, inclusive culture driven by values and continuous knowledge exchange.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Partner with dedicated strategic enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks, troubleshoot network issues, and set up test environments to identify root causes.
Escalate issues to appropriate teams, provide after-hours support on rotation, and assist customers during maintenance windows.
BlueCat provides an Intelligent Network Operations platform that automates and simplifies network management, security, and optimization for large enterprises. Our global team is committed to a culture of collaboration, integrity, and innovation, and we are recognized as a Great Place to Work.
Own the customer's first 30 days, driving from sales handoff to successful production deployment of NodeZero.
Diagnose and resolve implementation failures across cloud, networking, and security with root-cause analysis.
Collaborate with CS, Engineering, Product, and Sales while mentoring junior onboarding engineers.
Horizon3 is a fast-growing, remote cybersecurity company whose NodeZero platform delivers production-safe autonomous pentests to organizations of all sizes. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.