Educate and train customers on Golf + POS workflows that support their day-to-day operations. Partner with Account Managers to resolve issues and strengthen long-term workflows. Implement new product features following upsells. Act as a product expert and adoption champion to ensure customer satisfaction and retention. Collaborate cross-functionally with Customer Success, Product, Support, and Development teams.
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Ready to embark on an exciting remote journey as a Call Center Representative? Join our dynamic team and embrace the opportunity to work remotely, providing exceptional support while enjoying the flexibility you deserve. This position requires a 9-month minimum commitment, where you’ll excel from the comfort of your own home. This is an entry-level position which offers on-the-job training.
As the Customer Onboarding Manager, you will lead mid-to-large market customers to adopt and achieve long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. You will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions for a seamless customer experience.