Remote Customer service Jobs • Time Management

As a Back Office Agent, you will be responsible for providing exceptional customer service and support to our French-speaking clients. Responsibilities include reviewing queries, processing, various administrative duties, responding to customer inquiries, resolving issues, and collaborating with team members. Maintaining accurate and up-to-date records of transactions in the CRM is expected.

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.

You will play an integral role in the provision of care and services to our members as a critical first line of contact, setting the tone for how our services are experienced and accessed. The role focuses on connecting members to the appropriate care teams, scheduling services, answering questions and troubleshooting the telehealth experience, and interacting with community partners, pharmacies, and labs.