Remote Information technology Jobs · DNS

• Troubleshoot Rave's suite of notification software products.
• Respond to support requests via email, screen sharing, and phone.
• Act as liaison between the customer and internal Rave escalation teams.

Lead and manage IT operations across Windows and Linux environments within a global and dynamic organization. Oversee server infrastructure, ensure operational stability, and implement best practices for system management. Guide technical teams, monitor key system metrics, and act as the escalation point for technical issues, driving operational excellence. Combines hands-on technical expertise with leadership responsibilities.

Implement and maintain cloud network configurations including VPCs, subnetting, routing, and segmentation. Configure Route 53 DNS zones, routing rules, failover, and internal/external resolution. Set up and maintain VPN and AWS Direct Connect connectivity for hybrid or multi-environment integration.

Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

You will manage operations, problem resolution, and handle customer requests as part of our "Custom Managed Services" activities. The team is composed of 30 employees, organized in an agile manner, with a customer orientation by business area. Integrity, commitment and sharing are the core values of the team.

Seeking experienced Wireless Network Technical Support Specialists (T2) to support critical wireless infrastructure operations for a global enterprise. This role focuses on Cisco wireless environments and requires hands-on experience with Wireless LAN Controllers (WLCs) and Access Point provisioning. Provide Tier 2 technical support for Cisco wireless network infrastructure across APAC.

As a customer-focused L1 Support Analyst, you will be the frontline support for our digital platforms, ensuring seamless operations for our clients. This role manages inbound dealer contacts, creates and triages support tickets, and performs initial diagnostics to resolve common site issues. Your clear communication and reliable documentation maintain high standards of service and satisfaction.

Serve as the lead technical contact and team manager for our outsourced help desk operations. Establish and manage the help desk function through Assist World, providing Tier 2/3 support, training help desk members, and ensuring consistent service delivery across all users. Lead and train BPO-based help desk team members supporting Microsoft 365 and Google Workspace.

The M365 Exchange Engineer is responsible for the design, implementation, management, and support of Microsoft 365 Exchange Online environments. This role will also provide advanced engineering expertise for Proofpoint Platform solutions, support multi-tenant environments, and play a key role in M&A and divestiture projects. The ideal candidate will have a strong background in enterprise messaging, security, and cloud collaboration technologies.

As part of Varicent's world-class Technical Support Team, you will serve as the frontline of customer success, helping clients maximize the value of our industry-leading SaaS solutions. You will troubleshoot complex issues, provide expert guidance, and collaborate closely with cross-functional teams including Product and Engineering to ensure our users receive exceptional support experiences. Our customers span the globe and rely on Varicent to drive mission-critical processes.