This role involves guiding the enterprise platform strategy, architecture, and innovation roadmap for ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). The person in this role will bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions. Key responsibilities include architecture orchestration, platform strategy & governance, and executive & stakeholder engagement.
Job listings
In this role, you will support customer implementations by leading ITOM projects, accelerate time-to-value with repeatable solutions, and assist with escalations. You will also collaborate with product teams, contribute to ITOM strategy, and configure workflows, applications, and user interfaces. Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics. You will work with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
$202,500–$364,500
USD/year
You will lead services delivery execution for all Technology Workflows customers across the US and Canada. You’ll be instrumental in expanding the ServiceNow Technology Workflows footprint, ensuring world-class solution delivery, nurturing deep customer relationships, and maximizing regional growth opportunities. You will develop and execute a comprehensive business plan for Technology Workflows.
As a Technical Solutions Consultant, you will collaborate with sales teams to understand client needs and propose tailored solutions using ServiceNow ITSM, CSM, and ITOM platforms. You will conduct product demonstrations, design solution architectures, and act as a technical liaison between clients and internal teams during the pre-sales process. The key is showcasing the value of our solutions and enabling successful sales engagements.