Manage support tickets for a cloud-based payments platform and resolve issues within SLAs.
Investigate incidents using GCP logging, MySQL queries, and microservices tracing.
Document findings, improve runbooks, and provide clear updates to banking clients.
The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.
Own the domain technology roadmap, current-state assessment, target-state architecture, and transition plans.
Lead architecture governance including design reviews and architecture decision records.
Partner with product, engineering, and business teams to align solutions with enterprise standards.
Best Buy is Canada's destination for the latest technology and electronics, offering retail and online shopping experiences. Its culture of inclusivity and belonging makes it one of the best workplaces in the country, with employees across Canada.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Design scalable and secure solution architectures to translate business needs into technical solutions.
Evaluate technologies and manage technical risks while balancing business value and constraints.
Provide technical leadership and guide development teams through implementation and modernization initiatives.
The company is a technology organization focused on digital transformation and engineering excellence. The team works in agile environments with a culture of continuous learning and collaboration.