Remote Information technology Jobs · O365

• Providing remote virtual, telephone, chat, and email support for employees.
• Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
• Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

Assist the client with first level support. Provide support for computer systems in case of hardware and software incidents. Provide support of inventory units as well as support for local network printer systems.

• Responsible for supporting, maintaining, and optimizing Microsoft server environments and related technologies.
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configuration guidelines.

• Lead the design and reliability of identity, messaging, and collaboration services across Azure, AWS, and on-premises datacenters.
• Implement retention, legal hold, and data lifecycle controls without hindering productivity.
• Improve system observability, alert quality, and automation; develop concise, accurate runbooks to streamline operations and incident response.