Provide day-to-day technical support to clients remotely via ConnectWise, phone, and other tools.
Respond to and resolve service incidents, creating and improving standard operating procedures.
Ensure high client satisfaction by delivering professional, timely service and meeting KPIs.
CTS provides comprehensive IT solutions for mission-driven organizations, with expertise in supporting nonprofits and education. The company has 90+ employees across the US and other countries, and fosters a culture of growth and innovation.
Provide omnichannel technical support for laptops, desktops, mobile devices, and client applications.
Deliver first-contact resolution for common IT requests such as password resets and account access.
Manage ticket lifecycle by logging, prioritizing, tracking, and closing tickets according to SOPs.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.
Provide break/fix support via phone and email for nationwide photo finishing equipment.
Troubleshoot mechanical and software issues remotely using tools like NetOps, VNC, and TeamViewer.
Guide customers through setup, maintenance, and part replacement to minimize equipment downtime.
We provide nationwide technical support for photo finishing equipment installed in major retail locations. We are a collaborative and supportive team focused on minimizing downtime through expert troubleshooting and exceptional customer service.