Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Provide technical assistance and troubleshooting for hardware, software, and network issues via phone, chat, or email.
Document customer interactions accurately and maintain up-to-date product knowledge to ensure timely resolutions.
Meet performance metrics including resolution time, customer satisfaction, and attendance while collaborating with internal teams.
MCI is a tech-enabled business services company that delivers customer experience, business process outsourcing, and cloud technology solutions across industries including healthcare, retail, and financial services. With over 10,000 employees and multiple locations globally, MCI fosters a culture of continuous learning and career growth.
Serve as the primary contact for incoming support requests, triaging cases by severity and troubleshooting common issues.
Use AI tools to draft responses and document cases thoroughly while maintaining ownership.
Participate in weekend on-call rotation and contribute to knowledge base using KCS practices.
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.
Deliver Level 1 support via phone, email, and ticketing for clinical systems.
Troubleshoot and resolve issues, escalating complex cases when needed.
Manage user accounts and support vaccine-related operations.
Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Provide remote diagnosis and triage of security systems, keeping excellent records via the ticket system.
Test software releases, apply fix releases to customer systems, and feedback information internally.
Attend internal and external meetings, identify training needs for customers, and contribute to team goals.
Securitas Technology is on a mission to make the world a safer place, driven by core values of Integrity, Vigilance, and Helpfulness. They are a global team of over 375,000 professionals, fostering empowerment, innovation, and growth with industry-leading training and career development opportunities.
Act as account administrator, managing user access and resolving access-related tickets.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log interactions, escalate when needed, and follow up to ensure customer satisfaction.
DYOPATH is an IT services company dedicated to providing outstanding IT service and support. They foster an award-winning culture based on their L.O.V.E. philosophy, investing in employee growth through certifications and career paths.
Provide Tier 1 support to clients, resolving desktop hardware, software, and peripheral issues.
Build and maintain strong client relationships while managing IT systems according to SLAs.
Maintain an 80% billable rate and provide remote assistance via ticketing system.
Network Coverage is a US-based IT services company providing managed support solutions. The company focuses on remote contractor support and maintaining high client satisfaction through effective problem resolution.
Handle 20–40 inbound support calls and tickets daily from hospice organizations and pharmacies.
Assist physicians with e-prescribing setup, troubleshoot technical issues, and provide proactive guidance.
Partner with Client Success and Sales teams to drive satisfaction, retention, and support quality.
A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Provide customer support for IT issues via phone, email, voicemail, and incident tickets.
Troubleshoot hardware and software on Microsoft and Apple devices, including healthcare-specific applications.
Document, resolve, and assign incidents using ServiceNow while ensuring customer satisfaction.
Emory Healthcare is a leading healthcare system providing comprehensive medical services. With a large workforce, they foster a supportive culture focused on professional growth and well-being.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Provide technical support and customer service to end users via phone and chat, resolving computer-related issues.
Document and escalate help requests using a tracking system while maintaining call and support metrics.
Collaborate with IT departments to ensure issues are resolved, and obtain certifications like CompTIA A+.
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Provide omnichannel technical support for laptops, desktops, mobile devices, and client applications.
Deliver first-contact resolution for common IT requests such as password resets and account access.
Manage ticket lifecycle by logging, prioritizing, tracking, and closing tickets according to SOPs.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Provide world-class technical support to hosting customers via live chat and Zendesk tickets.
Troubleshoot WordPress, DNS, SSL, MySQL, and Linux server issues to resolve inquiries on first contact.
Meet KPIs including CSAT, AHT, QA scores, and response times while handling multiple chats.
LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. With over seven years of experience, the company focuses on team member well-being, offering a good work-life balance and a respectful work environment.
Manage high volumes of incoming service requests via phone and chat, ensuring timely ticket creation and accurate documentation.
Perform initial ticket triage, assess scope and impact, and assign tickets to appropriate technicians based on urgency and skill sets.
Monitor service levels, conduct follow-up calls, and maintain accurate records to ensure no request goes unresolved.
US Security & IT provides IT services and security solutions to clients. They are a remote-first company with a collaborative team environment and a strong focus on customer satisfaction.
Provide software support for complex conveyor and robotics systems using WMS/WES/WCS.
Troubleshoot software and network issues, perform root cause analysis, and develop resolution plans.
Serve as a primary customer contact and collaborate with QA and Implementation teams.
DCS provides customized material handling, warehouse operations, and conveyor design solutions. Founded in 1982, it fosters a family-like culture with collaborative teamwork, flexible PTO, and community outreach.