Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Provide remote technical support for Siemens MR and CT systems, troubleshooting via remote diagnostics.
Dispatch notifications to Customer Service Engineers and manage escalation processes.
Travel internationally to assist in on-site repairs as required.
Siemens Healthineers is a global medical technology leader with a portfolio spanning diagnostics, image-guided therapy, and innovative cancer care. Our team of 72,000 dedicated employees in over 70 countries is committed to improving patient outcomes.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Assist customers with troubleshooting, warranty questions, and product concerns through inbound interactions.
Diagnose issues by gathering information, identifying root causes, and recommending effective solutions.
Navigate multiple systems simultaneously to research and resolve issues while maintaining accurate documentation.
Fortune Brands Innovations is an industry-leading home, security and digital products company with a portfolio of trusted brands including Moen, Therma-Tru, and Master Lock. It is a large publicly traded company that emphasizes strong brands, great people, and disciplined execution, putting customers first.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Provide first-level support for POS hardware/software and PAR products.
Resolve operational and technical issues quickly and efficiently.
Collaborate with internal teams and third-party engineers as needed.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions such as point-of-sale, digital ordering, loyalty, and back-office tools to over 100,000 restaurants in more than 110 countries. They pride themselves on a collaborative "Better Together" culture and are committed to innovation and developing talent from within.
Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
Document issues in CRM, review system logs, and author knowledge base articles.
Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Handle support tickets and resolve client inquiries across various channels.
Troubleshoot and offer solutions to ensure client satisfaction throughout the booking and travel experience.
Maintain professional communication and use customer support tools effectively.
Destination Careers is a travel-focused company dedicated to building dreams and memories through travel. They foster a passionate community and provide ongoing training and support for their team.
Administer and support PACS systems and related imaging technology to ensure reliable access to medical imaging information.
Monitor system functionality and address technical issues that affect imaging workflows and departmental operations.
Collaborate with healthcare and IT professionals to maintain dependable IT services and resolve technical challenges.
The company is a technology-focused healthcare organization where reliable imaging systems support diagnostic services and patient care. It fosters a collaborative environment for healthcare and IT professionals to maintain dependable technology.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Support users via email, chat, and occasional calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Provide advanced technical support for Android-based POS systems and hardware.
Troubleshoot software, hardware, and networking issues end to end.
Collaborate with Engineering and Product teams to resolve escalated issues.
Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. We're a fast-growing, well-funded startup with a $20M Series A, modernizing the $1.6T beverage alcohol market.
Provide inbound customer care via phone and email for a streaming service.
Troubleshoot billing issues, errors, and guide customers to suitable products.
Must have excellent communication, typing speed of 30+ wpm, and home networking knowledge.
Sutherland provides customer support solutions for various clients, including a major streaming service. Although employee count is not specified, they emphasize a team environment with internal promotion opportunities.
Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Perform Tier 1 troubleshooting of PCs, printers, peripherals, and network equipment
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software and hardware sales. With 13+ years of experience, the company serves over 1400 clients nationwide and focuses on relationship-focused MSP partnerships.