Remote Information technology Jobs · Ruby

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

Engage with internal employees to detail issues accurately in the ticketing system. Detect and solve production issues and bugs within the development environment. Provide day-to-day maintenance and support for applications.

• Support Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets.
• Collaborate with Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs.
• Create and update documentation based on customer interactions.