Remote Information technology Jobs • Ruby

Maintain Illumio’s technology deployments working with industry leading customers. You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request. Escalation Engineers need to understand customer systems and configurations, analyze problems/defects and recommend solutions.

As a Technical Architect at Jasper, you'll be at the forefront of helping customers achieve their AI content creation goals by partnering with Customer Success to scope, build, and train customers on platform case-specific configurations. The role involves in-depth knowledge of AI content generation, a passion for helping others, and strong communication skills to effectively communicate complex information to technical and non-technical stakeholders.