Remote Information technology Jobs · Scrum

• Design technical solutions that meet business needs.
• Configure and develop scripts on the ServiceNow platform in accordance with backlog user stories.
• Process ServiceNow incidents transmitted by functional administrators (level 2 assistance).

• Support the Go-To-Market organization’s Customer 360 strategic operations.
• Design role-specific interfaces that surface the most relevant customer information at the right time.
• Improve inefficiencies in the Salesforce UI/UX to increase user adoption.

• Optimize use of logistics applications, identifying and standardizing best practices, enabling different delivery options.
• Represent the business in refining new IT solutions as part of a scrum team.
• Analyze and resolve system/process issues, including identifying root causes of failures.

The Program Coordinator will assist the technology leadership team in facilitating Agile software development practices, project administration, and coordinating IT activities to ensure development teams operate at peak efficiency. They will manage team operations, sprint delivery, and communications within the team and with the user community, working with technology teams and stakeholders.