Remote Operations management Jobs • Australia

The Customer Success Team Lead is responsible for driving customer retention and growth through direct account management and team leadership. This role involves supervising a team of Customer Success team members while personally managing a portfolio of accounts. You will be delivering exceptional customer outcomes and coaching team members to achieve their goals.

Join Montu's fast-growing network of pharmacy partners as a Pharmacy Operations Partner. You'll play a key role in supporting, growing, and optimising pharmacy distribution channels. Build strong relationships with new and existing pharmacy partners, ensuring operational standards are upheld, coordinating onboarding, monitoring service levels, and improving processes. This role requires a detail-oriented individual with strong relationship-building skills.

The Patient Experience Team Lead will have overarching people management accountability for a team of Patient Experience Specialists, ensuring that all members are working effectively and efficiently through feedback and coaching. The Patient Experience Team Leader will work collaboratively with other leaders to ensure positive patient outcomes, handling patient and team escalations, and taking ownership of the team's overall performance against set KPI’s.