As the Home Quality Coordinator for Cleaning Operations, you’ll own delivering spotless, move-in-ready homes. You’ll source and schedule professional cleaners across all markets, set and uphold cleaning quality standards, and work cross-functionally with every department to meet Belong’s promise of excellence.
Job listings
$100,000–$110,000
USD/year
The Customer Success Team Lead will guide and oversee Customer Success Managers, ensuring customer goals are achieved and strong relationships are maintained. This role focuses on people leadership and delivering exceptional customer outcomes, while also managing their own Book of Business. Responsibilities include coaching CSMs, tracking customer health, and collaborating with teams to advocate for customer needs.
As Certify scales, they need to add rigor & structure to their operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. They are looking to hire an Operations Team Lead to lead a critical pod of their Credentialing team. This individual will oversee a production-focused pod made up of operations analysts.