Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows.
Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams.
Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Monitor and improve card program key metric rates.
Perform daily/weekly/monthly reconciliation and resolve discrepancies.
Manage onboarding workflows for new Pay and Card merchants.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Be a reliable team player during live events, quickly analyzing situations and providing coaching through inbound and outbound calls and texts to drive customer action.
Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that directly impacts dispatch performance.
Monitor customer load curtailment in real time during dispatch events, flag underperforming sites, and work quickly to diagnose issues and coach customers toward hitting their committed MWs before the dispatch window closes.
Voltus is a Distributed Energy Platform that fulfills the promise of the energy transition happening in the world today. Voltus is an all-remote workplace with limitations on where employees are able to work for regulatory and security reasons, and they are an equal opportunity employer that values diversity.
Designing, operating, and scaling the company’s revenue growth engine across Sales and Customer Success.
Owning the systems, processes, pipeline reporting, and governance that drive new bookings, customer adoption, expansion.
Implementing, maintaining, and managing processes and systems that align and enable the company’s strategic objectives.
Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. They replace the outdated, error-prone paper and fax process with a system that’s 10 times faster. They are connecting a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states.
Maintain the Integrated Master Training Schedule aligned to deployment waves.
Coordinate training readiness with VA stakeholders and system integrators.
Oversee trainer assignments and resource allocation.
LMI accelerates government impact with innovation and speed. They invest in technology and prototypes ahead of need, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors.