The Senior Integrated Project Manager runs creative and production processes, working alongside a talented Project Management team to drive projects from brief to delivery. Leading on projects and collaborating with dynamic teams, the project manager delivers projects following OLIVER+' ways of working, showcasing skills in managing multiple mid to high complexity projects.
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Help each member of your team with their personal and professional development. Make sure our customers are happy and satisfied, and their issues are fixed quickly and completely. Manage a team of up to 12 Complaints COps, by holding weekly meetings and coaching and supporting your team to achieve their goals. Instill a strong customer-centric culture.
The Escalation Specialist Supervisor will be responsible for the Escalation Specialist Department and available on a day-to-day basis to take higher level account issues and educate their team members on new company policies and changes to existing policies. The Escalation Specialist Supervisor will monitor inventory and keep track of all metrics to ensure nothing gets behind.