Source Job

• Manage collection and recovery activities on consumer, small business, and credit card accounts, including complex delinquency.
• Evaluate account performance and risk factors to recommend collection strategies and recovery actions.
• Administer bankruptcy accounts, communicate with borrowers, and prepare monthly collection reports.

Banner Bank is a community bank that helps businesses and individuals reach their financial goals through lending and banking services. With over $16 billion in assets and 135 branches across the Pacific Northwest and California, it maintains a culture of listening, learning, and mutual respect, and is Great Place to Work Certified.

• Handle call overflow, suspense reporting, and client relations follow-up.
• Review and respond to tasks, voicemails, and emails to resolve delinquency issues.
• Assist with call monitoring, escalated calls, and team meetings to improve processes.

LoanCare is a leading full-service mortgage loan subservicer delivering excellence to banks, credit unions, and homeowners. Backed by Fidelity National Financial, a Fortune 500 company, it offers a culture focused on integrity, innovation, and collaboration.

• Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
• Negotiate effective payment arrangements and resolve customer concerns with professionalism and empathy.
• Accurately record customer interactions and maintain detailed information in Enova's database.

Enova International is a financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform to non-prime consumers and businesses. It is a values-driven organization with an inclusive culture where employees can thrive.

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements while maintaining accurate documentation.
• Utilize skip-tracing tools and ensure compliance with collection laws and regulations.

LCS Financial Services Corporation is a nationally licensed, growth-oriented collection agency. It seeks motivated, experienced remote collections specialists and fosters a performance-driven, team-oriented culture.

• Manage cash collections for a high-volume debtors ledger, ensuring timely reconciliation and resolution of queries.
• Investigate and resolve account issues, particularly 60- and 90-day debt, escalating to account managers as needed.
• Record all collection activities in financial systems and assist with weekly/monthly reporting and aged receivables analysis.

Talent Group is a connected ecosystem of workforce and technology consulting specialists. With over 300 employees and $1 billion in revenue, we're an award-winning company built on a people-first culture of development, flexibility, recognition, and purpose.

• Take full ownership of accounts receivable, including collecting unpaid balances and past-due accounts.
• Proactively contact clients, follow up on late payments, and negotiate payment arrangements.
• Maintain accurate records, resolve billing disputes, and support invoicing with tools like QuickBooks.

Assist World is a remote-first staffing agency that connects virtual assistants with business owners. They emphasize a supportive culture with 100% remote work, no tracking, and performance bonuses.

• Serve as dedicated legal counsel for GoodLeap's Servicing Team, advising on compliance, collections, and default management.
• Lead analysis under RESPA, TILA, FDCPA, UDAAP, TCPA, and state servicing laws while developing loss mitigation policies.
• Review vendor contracts, support regulatory examinations, and partner with Capital Markets on servicing requirements.

GoodLeap provides financing and software for sustainable home solutions, including solar, batteries, and energy-efficient upgrades. With over $30 billion in financing since 2018, the company serves thousands of professionals and supports the nonprofit GivePower.

• You will process the international Autohero consumer finance portfolio and ensure smooth service.
• You will handle customer, service provider, and authority communication via phone and writing, negotiating payment terms with delinquent customers.
• You will act as an interface with other departments and actively support process improvements.

Autohero is an innovative online shop for inspected used cars and part of AUTO1 Group, Europe's leading automotive trading platform. The company has an open culture with informal communication, no dress code, and supports personal growth and learning on the job.

• Own cases from demand letter preparation through payout administration.
• Review and QA legal materials, flagging inconsistencies before outside counsel.
• Track case status and drive improvements to Needs Attention workflows.

Chariot Claims is a legal operations company managing mass arbitration cases from demand letters through payout. The team is fully remote and leverages AI tools for efficiency and async communication.

• Manage the full expediting workflow for record requests, including custodian communication, status updates, and payment processing.
• Document all interactions accurately in MR8 while prioritizing orders based on urgency and client needs.
• Communicate proactively with custodians and internal teams to ensure timely turnaround and escalate noncompliance as needed.

Array is a legal solutions provider specializing in e-discovery, document review, records and subpoena services. It has over 500 employees and 600 legal contractors across the US, Canada, and the UK, with a collaborative, technology-driven culture.

• Proactively contact business customers by email, phone, or video call to follow up on overdue invoices and secure payments.
• Build professional customer relationships and resolve billing or payment issues with internal accounting and operations teams.
• Manage purchase orders, navigate customer invoicing portals, and maintain accurate documentation of collection activities.

This partner company is an international technology business with a strong social mission, donating more than 60% of its profits to charitable causes. It offers a collaborative, supportive, remote-first culture that emphasizes trust, accountability, and healthy work-life balance.

• Manage non-fault motor claims from identification to recovery, maximizing cost recovery from third parties and insurers.
• Use strong negotiation and communication skills to settle claims favorably while ensuring excellent customer service.
• Maintain accurate records and evaluate claims for liability and quantum to determine best recovery route.

Activate Group is a UK-based company that manages the repair journey for drivers involved in road incidents, working with fleets, insurance companies, and vehicle manufacturers. With over 1,000 team members, they value a supportive culture with development opportunities and a focus on making someone's bad day better.