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US

  • Design and deliver intelligent Tier 0 self-service automation and ITSM workflows for a federal environment.
  • Develop AI/ML models, RPA solutions, and integrations using PowerShell, Python, and REST APIs.
  • Track performance through ticket deflection, First Contact Resolution, cycle time, and Customer Effort Score.

ServiceNow PowerShell Python RPA AI/ML

20 jobs similar to Automation Engineer (Tier 0 Self-Service and RPA)

Jobs ranked by similarity.

US 4w PTO 12w maternity 4w paternity

  • Design, build, and maintain automation scripts and workflows (PowerShell, Python, Bash) to streamline IT service delivery.
  • Administer and support enterprise identity and collaboration platforms such as Okta, Microsoft Entra ID, Intune, and Microsoft 365.
  • Partner with Service Desk, Infrastructure, and Security teams to identify recurring manual tasks and turn them into automated solutions.

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. With over 40,000 companies trusting the platform and representing over $50 billion in annual GMV, we offer a transparent, inclusive culture with remote-first working and comprehensive benefits.

US

  • Support the responsible integration of AI into educational and operational business processes.
  • Design, develop, test, and deploy AI-driven solutions and process automations.
  • Conduct AI readiness assessments and evaluate emerging AI platforms for organizational applicability.

Rackner is a software consultancy focused on building mission-critical systems for the U.S. government, working across cloud platforms, DevSecOps, AI/ML, and modern software engineering. We are a collaborative team that supports growth and development, offering clear advancement tracks and a creative, forward-thinking environment.

$170,144–$230,000/yr
US

  • Assess current-state service desk and contact center environments and design future-state support models leveraging AI, automation, and intelligent assistance.
  • Develop modernization strategies, business cases, and ROI models that demonstrate measurable cost savings and operational improvements.
  • Lead discovery sessions, prototype AI solutions, and support business development through proposals and executive presentations.

Our partner applies AI, machine learning, automation, and analytics to modernize customer and employee support environments for government and commercial clients. They offer a collaborative, innovation-focused environment with opportunities to work alongside experienced technical and mission-focused professionals.

$143,200–$243,400/yr
North America Unlimited PTO

  • Build and scale enterprise-grade conversational AI applications using Java, JavaScript, Python, and AIML.
  • Design high-quality, reusable code and mentor colleagues while owning features from design to delivery.
  • Collaborate with product owners to implement new products and enhance the existing platform with innovative AI solutions.

ServiceNow is an AI platform that automates workflows and enables business reinvention for enterprises, serving 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together, with a focus on innovation and employee growth.

Latin America

  • Assess existing UiPath automation portfolios and build a migration inventory and complexity-scoring model.
  • Develop a prioritized migration roadmap, converting UiPath workflows into Power Platform designs.
  • Build Power Automate cloud flows and desktop flows, integrating with various systems and automating processes.

Nortal is a global digital transformation company that has been shaping technology for over 25 years, delivering complex solutions for enterprises and public sector organizations. They focus on AI-driven transformation, combining domain expertise with data and AI to create scalable, real-world solutions. The company values autonomy, open communication, and diversity, fostering a vibrant close-knit community.

Philippines Latin America South Africa 3w PTO

  • Design and deploy AI-powered automations using GPT, Claude, Zapier, Make, and APIs to eliminate repetitive work.
  • Build and maintain Power BI dashboards and SQL/Python data pipelines for reliable business insights.
  • Ensure data integrity and document all systems, workflows, and processes for scalability and team adoption.

Cloud Accountant Staffing provides specialized staffing solutions for accounting firms, focusing on remote talent. They emphasize a culture of ownership, continuous learning, and innovation, with a small but dedicated team.

Global

  • Operate and enhance the centralized GRC request intake platform using ServiceNow and/or Archer.
  • Configure automated workflows, approvals, and dashboards to improve service performance across risk and compliance.
  • Integrate AI-powered capabilities for request classification, routing, and resolution within a telecommunications environment.

MENA Consultant is a regional consulting firm that connects professionals with opportunities in the Middle East and North Africa. They focus on career development and job placement, offering programs such as the Global Consulting Bootcamp and the MC Club.

US

  • Design and oversee technical solutions for ServiceNow implementations, ensuring alignment with client needs.
  • Lead development teams, drive solutioning conversations, and manage project timelines and deliverables.
  • Independently gather requirements, design, implement, and support features across the ServiceNow platform.

Sigital is a ServiceNow Premier Partner dedicated to helping organizations align their IT Services and Operations Management strategy with their business and service delivery needs. They are a fast-growing professional services firm focused on team collaboration and client success.

$115,000–$152,500/yr
US 24w maternity 24w paternity

  • Develop, build, test and deploy custom software solutions using Smartsheet and third-party APIs.
  • Design and build AI-powered workflows and automations leveraging LLMs and AI agents.
  • Lead technical consulting engagements, converting business requirements into Smartsheet solutions.

Smartsheet empowers teams to manage work and scale solutions with no-code tools, and now unites human teams with AI agents to automate tasks and uncover insights. The company has been in business for over 20 years, fosters a culture of inclusivity and impact, and values diverse perspectives and nontraditional paths.

Global Unlimited PTO

  • Design and operate AI agents and automations connecting Salesforce, Gainsight, Slack, and other GTM tools.
  • Own the architecture of the GTM Systems AI layer, including MCP servers and serverless services on GCP.
  • Partner with Revenue Operations and GTM leaders to identify automation opportunities and deliver incrementally.

Camunda provides an enterprise platform for agentic orchestration, coordinating AI agents, people, and systems. Trusted by over 700 organizations and recognized as a next unicorn, it is fully remote with an inclusive, innovative culture.

APAC

  • Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
  • Support and troubleshoot customer issues; drive root-cause analysis and fixes.
  • Mentor junior developers and become the go-to person for ITSM + AI domain knowledge.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, and is committed to putting AI to work for people.

US

  • Design, develop, test, and deploy ServiceNow applications using configuration-first principles.
  • Configure workflows, UI, client scripts, business rules, catalogs, integrations, and orchestration.
  • Provide technical guidance, support code reviews, and document design decisions.

Norseman Services is a boutique ServiceNow consultancy serving federal, healthcare, and regulated-enterprise clients. The small, collaborative team is backed by Norseman Defense Technologies and focused on quality, trust, and delivery discipline.

Brazil

  • Build, configure, test, and deploy AI assistants, intelligent workflows, automations, and low-code applications using platforms like Copilot Studio and Power Platform.
  • Integrate solutions with Microsoft 365, SharePoint, Teams, Salesforce, and enterprise ERP systems to deliver production-ready outcomes.
  • Troubleshoot and continuously improve deployed solutions using usage data and user feedback to ensure measurable business value.

This partner company delivers enterprise AI-powered solutions, intelligent workflows, and low-code applications for global clients. They foster a remote-first culture focused on professional development, structured onboarding, and ongoing support.

US

  • Lead the architecture and delivery of complex ServiceNow solutions across ITSM, ITOM, Security Operations, and IRM.
  • Design CMDB/CSDM, Discovery, Service Mapping, and security integration strategies.
  • Provide technical leadership, mentor teams, and drive best practices for scalable client solutions.

Jobgether is a talent matching platform that uses AI to connect candidates with job opportunities. They operate remotely with a focus on optimizing the hiring process for both job seekers and companies.

North America Unlimited PTO

  • Architect and develop secure backend services for Access Security using AI.
  • Collaborate with cross-functional teams to deliver enterprise-ready identity intelligence.
  • Own end-to-end feature delivery and mentor engineers.

ServiceNow is an AI control tower for business reinvention, uniting AI, data, and workflows to help enterprises work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.

$51,836–$58,660/yr
Europe

  • Design, develop, and support ServiceNow applications and workflows across ITSM, CSM, HRSD, and other capabilities.
  • Build integrations using REST, SOAP, and Integration Hub, and create automation with Flow Designer and scripting.
  • Translate business requirements into scalable solutions, perform code reviews, and mentor other developers.

Unit4 is an agile, fast-growing cloud company that redefines ERP for mid-market people-centric organizations. With over 40 years of heritage, it fosters a culture of trust and accountability, offering flexibility and growth opportunities.

$135,000–$216,000/yr
US

  • Lead the development and maintenance of automated testing frameworks using Tricentis Tosca and AI-enabled testing capabilities.
  • Collaborate with development, infrastructure, Cybersecurity, and operations teams to integrate automated testing into delivery processes.
  • Evaluate and recommend automation solutions, testing tools, and emerging technologies, including AI-enabled testing.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

EMEA

  • Leverage ServiceNow AI capabilities to build scalable, AI-powered software that drives measurable impact.
  • Develop JavaScript UI components and integrate automated testing into CI/CD workflows for quality releases.
  • Collaborate with product owners to design and deliver intelligent features from concept through deployment.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent collaborate to drive business transformation.

France Unlimited PTO 16w maternity 16w paternity

  • Own the strategy and delivery of AI and automation initiatives across HR Operations, from discovery to sustainable implementation.
  • Collaborate with Product, Engineering, and IT to translate operational pain points into scalable automation solutions.
  • Establish governance, observability, and compliance practices for AI and automation in sensitive HR workflows.

Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies globally. The company fosters a fully remote, distributed work environment with a strong emphasis on work-life balance, autonomy, and continuous learning.

$160,000–$200,000/yr
US Unlimited PTO

  • Serve as technical lead in Business Development, translating customer mission challenges into secure, resilient software solutions.
  • Architect mission software across cloud, edge, and on-premises environments, applying AI and machine learning to solve operational challenges.
  • Engage with customers and mission users, leading technical demonstrations, proposals, and white papers to drive solution strategy.

Privateer Space, Inc. leverages geospatial data and artificial intelligence to provide critical insights across various sectors, helping customers understand the present and anticipate the future. Co-founded by Apple pioneer Steve Wozniak, the company is committed to unlocking valuable insights for sustainable use of resources, fostering a collaborative and innovative culture.