Define and execute content strategy for multiple applications, delivering user-focused technical content and coordinating SMEs, reviewers, and multimedia producers.
Leverage deep product and user knowledge to influence product strategy and create content experiences that accelerate customer success.
Provide impactful team leadership by soliciting diverse perspectives, fostering shared purpose, and structuring collaborative work for timely achievement of objectives.
Lead content strategy across the digital support ecosystem, shaping how customers understand and succeed with our products.
Produce clear, accurate, and timely online support content in English, delivering personalized in-product experiences.
Drive analytics and cross-functional partnerships to prioritize, track, and measure content improvements.
LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity.
Define and own the strategic framework for digital narrative and content strategy across ServiceNow's digital experiences.
Build AI-ready content systems that improve discoverability across search, AI, and personalized experiences.
Lead editorial standards and governance to ensure clarity, consistency, and quality across the digital ecosystem.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The company was founded on the mission to free people from busywork and fosters an AI-native culture.
Plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal documentation.
Partner with product teams to ensure technical accuracy and enable self-service for customers and AI experiences.
Use AI tools to accelerate content production and manage rapid product changes while contributing to process improvements.
Smartsheet provides a work management platform that helps teams collaborate and scale solutions, now integrating AI agents to automate tasks and uncover insights. The company is an equal opportunity employer with a global, inclusive culture that supports employee growth and diverse perspectives.
Plan and scope support content for upcoming product launches in collaboration with cross-functional teams.
Write, edit, and optimize Help Center articles, chatbot responses, and Generative AI content.
Manage pre-launch content, test features, and ensure day-one readiness across all channels.
itD is a consulting and software development company that blends diversity, innovation, and integrity with real business results. It is a woman- and minority-led firm with a global community and a focus on empowering employees.
Craft high-quality technical documentation for complex, cloud-native security capabilities, including configuration guides and API references.
Collaborate with product and engineering teams to translate intricate technical details into user-friendly content.
Drive the development of AI-enabled documentation strategies, including agentic workflows and LLM-ready content practices.
Saviynt's AI-powered identity platform manages and governs access to applications, data, and processes for enterprises. As a high-growth SaaS company with Fortune 500 clients, Saviynt offers a dynamic, collaborative environment focused on innovation and growth.
Produce clear documentation including guides, online Help, embedded assistance, UI messages, API docs, and videos.
Collaborate with cross-project teams to gather inputs and ensure timely, high-quality deliverables.
Utilize AI tools and demonstrate domain knowledge to create meaningful examples for target audiences.
SAS is a leader in data and AI, providing software and services that transform data into intelligence. The company is known for its inclusive culture and has been recognized by Fast Company, Forbes, and Newsweek.
Own end-to-end launches for AI Control Tower, from planning to execution, partnering with product, comms, and campaigns.
Drive web and digital presence, shaping how AICT appears on servicenow.com and across digital properties.
Translate a technical, fast-evolving product into a clear story for governance, security, and IT leaders.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows for 85% of the Fortune 500. With a culture of flexibility and trust, we're building an AI-native environment where technology and talent are unstoppable together.
Lead content design, shaping user-centered experiences through strategy and UX writing.
Build structured content models, messaging frameworks, and scalable systems.
Partner with designers, engineers, and stakeholders to integrate content.
We are a digital strategy, design, and engineering agency that has built hundreds of products for brands like Google, Apple, and ESPN. We are a 300+ person intentionally remote team that values flexibility, creativity, and cutting-edge technology.
Own content planning and delivery for ServiceNow's flagship events, including AI Summit series and Knowledge.
Partner with marketing, events, and product teams to drive alignment without direct authority in a matrixed environment.
Lead content governance, speaker readiness, and AI-enabled operational improvements to elevate event experiences.
ServiceNow is an AI platform company that automates workflows and helps 85% of the Fortune 500 work smarter. Founded by engineer Fred Luddy, it builds an AI-native culture where technology and talent are unstoppable together.
Design and document structured content models and metadata frameworks that support scalable content creation, reuse, and maintainability.
Provide technical leadership to engineering partners by guiding how structured content is consumed, rendered, and scaled across new UIs.
Lead efforts to integrate content consistently across print and digital workflows, improving how complex content is modeled, tagged, and delivered.
College Board is a mission-driven not-for-profit organization that helps over 7 million students a year navigate the path from high school to college and career. Founded 125 years ago, they are dedicated to clearing a path for all students to own their future.