Source Job

• Provide outpatient services through our telehealth program.
• Monday - Friday schedule; No weekends!
• Additional compensation offered to bilingual candidates (Spanish)!

Brave Health expands access to compassionate, high-quality mental healthcare via technology. They are a community health-centered organization, making mental healthcare accessible and affordable.

• Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
• Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
• Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products. They protect 4M+ endpoints and 7M+ identities worldwide.

• Support existing customers via email, chat, and calls
• Onboard new customers and answer product questions
• Engage in sales conversations and provide plan recommendations

Foundry for Good builds businesses that do good. Across their family of brands, they support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change. They are a 100% self-funded company.

• Lead, develop, coach, and manage a Program Operations, including Operations Managers as they coach direct service staff, ensuring team accountability, strategic alignment, and results.
• Evaluate total program performance, set team improvement goals for Managers, ensure performance is tracked, assess work performance of the team and identify improvements.
• Identify and lead innovation initiatives to improve processes and procedures to ensure they are up-to-date and operationally efficient, liaising with other organization leaders to affect progress.

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. They offer 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support and operate robust research, advocacy, education, and peer support programs.

• Deliver evidence-based teletherapy to children and adolescents.
• Build strong therapeutic relationships with youth, families, and school partners.
• Provide psychoeducation and clinical guidance to parents and caregivers.

Daybreak Health is on a mission to make high-quality mental health care accessible to every young person in California. We embrace diversity and inclusion and are committed to equity and opportunity for all.

• Close out aging cases and develop a triage method for case assignments.
• Streamline the support case responses and escalation process as well as continue to train and develop the team members.
• Focus on development, supporting your team and client escalations.

Wurk provides an all-in-one workforce management solution to employers in highly regulated industries. They've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk.

• Respond to users via chat, email and calls with clarity, empathy, and expertise
• Identify recurring patterns or issues and share insights with Engineering & Product
• Collaborate in a public, written-first environment

Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.

• Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
• Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
• Partnering with internal clinical professionals in providing member guidance.

Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.