Monitor alerts from security tools and work towards resolution.
Participate in incident response and perform incident reporting.
Collaborate with team members to develop SOC IR strategies.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
Monitor SIEM alerts, triage incidents, and escalate as needed to ensure timely resolution
Conduct third-party and supply chain risk management reviews, including audit report analysis
Collaborate with engineering, IT, and operations teams to integrate and maintain security controls
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies top-fitting candidates and shares this shortlist with the hiring company.
Change the security game and make a real difference.
Protect businesses with enterprise-grade cybersecurity products.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products. The company protects 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.
Support the client through engineering, management, and monitoring of SOC systems.
Provide expertise for incident response activities and digital forensics state preservation.
Stay current with the latest technologies and quickly learn new technologies.
SpecterOps provides security operations services to clients. They are a service-based information security organization that values passionate curiosity, consistent improvement, and empathy.
Serve as the primary communication link between our expert MDR analysts and our customers.
Bridge the gap between technical incident response activities and customer understanding by onboarding new clients, managing communications, and answering technical questions.
Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps.
Palo Alto Networks is united by a shared mission—to protect our digital way of life. They thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. They value trust, accountability, and shared success where your work truly matters.
Deliver timely and helpful support across multiple channels, ensuring a smooth experience for every customer.
Manage and prioritize technical support tickets via our ticketing system — escalating and following up as needed to maintain fast resolution times.
Provide real-time assistance via Slack, helping key customers with troubleshooting, best practices, and product guidance.
Filigran is committed to revolutionizing cyber threat management with a proactive approach. Its solutions are trusted by over 6,000 public and private organizations worldwide and they aim to unite defenders into a global community to make security more open, resilient & collaborative.
Partner with customers to help increase their security posture
Review and highlight potential security problems to customers’ technical teams while positioning Huntress as a solution
Work collaboratively with Sales, Marketing, Support, and Engineering on voicing customer needs
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade cybersecurity products. They protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.
Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system.
Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues.
Maintain detailed documentation and progress notes on all support tickets and client communications.
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. They are building a team of professionals who care deeply about quality, ownership, and continuous improvement.
Advise tuning of SIEM correlation rules and use cases to identify security incidents and anomalies.
Monitor SIEM alerts, triage, and respond to security incidents in a timely manner, escalating as necessary to the appropriate team(s) for further investigation and remediation.
Perform Third Party/Supply Chain Risk Management reviews, to include security research and audit report analysis.
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Manage multiple sub-teams and serve as a trusted advisor.
Align the Detection Engineering & Threat Hunting function with the broader company strategy.
Determine the structural, technological, and budgetary requirements needed to maintain superior detection efficacy.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products. They protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.
Own and lead incident response process and actively investigate events.
Prioritize alerts based on risk and collaborate with stakeholders for remediation.
Design, implement, and maintain comprehensive security dashboards and generate periodic reports.
Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies, Deel's team of 7,000 spans more than 100 countries and speaks 74 languages.
Proactively manage a pipeline of leads from outreach, qualification, and close
Utilise strong knowledge of product offerings to educate and build credibility and trust with customers
Work to achieve and exceed quarterly sales targets
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage a book of business to maintain and grow partnerships and minimise churn.
Work with partners as a trusted advisor to increase customer satisfaction and grow partner adoption.
Build and maintain strong relationships with multiple contacts within assigned partner organisations.
Huntress is a fully remote, global team of experts dedicated to breaking down cybersecurity barriers. Founded in 2015 by former NSA cyber operators, they protect businesses with enterprise-grade, fully owned, and managed cybersecurity products, protecting 4M+ endpoints and 7M+ identities worldwide.
Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Vanta helps businesses earn and prove trust by enabling companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.