Lead the design and execution of expansion marketing programs that generate pipeline and revenue through upsell and cross-sell across the existing customer base.
Own the end-to-end webinar program as a revenue conversion channel, including topic strategy, promotion, live execution, and post-event conversion campaigns.
Design and manage multi-channel expansion campaigns across email, webinars, in-app, and customer channels with direct accountability for pipeline and revenue contribution.
Build and optimize lifecycle campaigns that directly drive net revenue retention.
Create the content and experiences that help customers get more value.
Partner with Product to understand feature usage patterns and identify expansion opportunities.
Common Room is an AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. The company has raised over $50 million and is backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, and Loom.
Manage a portfolio of restaurant customers, driving long-term relationships and business growth.
Ensure customer satisfaction, retention, and expanded use of HungerRush’s solutions.
Identify cross-sell opportunities, promote product adoption, and provide strategic guidance.
HungerRush is a leading provider of integrated restaurant solutions, offering the HungerRush 360 cloud POS system. They empower restaurants with tools to manage operations, engage customers, and drive growth.
Design and launch a Weekly Customer Signal Digest, define clear “ready for expansion” indicators, and create tiered customer segmentation.
Pull, normalize, and analyze data, build a usage forecasting model, and ensure insights are explainable.
Design and automate digital expansion programs, build automated routing logic, and build automated customer summaries.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.
Serve as the primary marketing partner to customers, building tailored marketing plans.
Work cross-functionally with various teams to align marketing throughout the customer lifecycle.
Deepen customer relationships and amplify Inspiren’s brand through customer success.
Inspiren offers a complete and connected ecosystem in senior living. They bring peace of mind to residents, families, and staff through compassionate care and technology, providing data for informed decisions and better care outcomes.
Own B2B lifecycle strategy and roadmap across nurture, onboarding, activation, retention, and expansion.
Build and optimize multi-stage nurture and retention programs across email, push, SMS, and in-app channels.
Drive MQL → SQL → Closed Won performance from lifecycle programs in tight partnership with CX, Sales, and RevOps.
ChowNow is a leading player in off-premise restaurant technology, offering solutions across the entire digital dining experience so owners can focus on serving great food. They support over 20,000 restaurants across North America and are committed to helping local restaurants thrive in the digital economy.
Build and manage lifecycle programs across email and in-app channels.
Develop expansion and upsell nurture flows aligned with customer goals.
Provide insights and performance data to inform campaign strategy.
Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Own the strategy and execution of lifecycle campaigns across email, in-product messaging, and other channels
Build and optimize campaigns for key lifecycle stages: onboarding, activation, engagement, retention, and expansion
Partner with Product Marketing and Customer Success to translate product value into compelling, timely messaging
Tiger Data empowers developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. As a globally distributed, remote-first team, they are committed to direct communication, accountability, and collaborative excellence.
Owns and evolves the Customer Success technology ecosystem.
Leads complex, cross-functional initiatives.
Ensures solutions remain effective.
Restaurant365 is a company offering enterprise cloud applications. They aim to provide solutions for the restaurant industry, but information about their size and culture was not provided in the job description.