Source Job

• Build programs that engage, retain, and grow our customer base.
• Own customer engagement efforts, lifecycle campaigns, customer advocacy, and voice-of-customer programs.
• Build a repeatable, data-driven customer marketing program that fuels adoption, expansion, and advocacy.

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment.

• Identify and nurture strong customer advocates across segments, industries, and use cases.
• Lead customer interviews and transform insights into compelling stories, case studies, testimonials, and spotlight features.
• Manage and grow customer review programs (e.g., G2, Gartner Peer Insights) to support category leadership.

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It is developed by Workleap Technologies, a Montréal‑based software company of curious minds and bold builders, brought together by a shared drive to make work simpler and better for everyone.

• Lead customer advocacy programs to amplify top customer champions.
• Develop and grow the Fleetio customer community for knowledge-sharing.
• Build and execute expansion marketing strategies to drive adoption of additional products.

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations.

• Lead the development and execution of customer advocacy programs.
• Collaborate with sales, marketing, customer success, and product teams to align advocacy initiatives.
• Build and nurture strong executive-level relationships with key customers across EMEA.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

• Onboard new partners and drive them to their first referral within 14 days
• Manage a portfolio of active partners and serve as their main point of contact
• Continuously improve onboarding and enablement processes based on results

Martell Ventures is an AI-native incubator backed by world-class operators, built to launch scalable companies that solve real problems for small and mid-sized businesses (SMBs) around the world. They empower high-agency founders to build enduring, profitable companies that create massive impact through automation, intelligence, and personalization.

• Partner with clients to ensure the successful implementation and adoption of Traackr.
• Build strong customer relationships, optimizing product usage.
• Drive measurable success for clients through the delivery of tailored solutions and support.

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. They are a remote-first company with a team of kind, driven, and respectful humans from around the world that operate on a culture of mutual respect.

• Develop and implement end-to-end digital programs for customers.
• Create a cohesive strategy with tangible goals to drive adoption and retention.
• Collaborate with leaders across Support, Product, and Marketing.

Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Strengthen relationships with Jane’s largest clinics through proactive outreach. Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities. Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends.

Jane is a high growth SaaS company that builds the products and tools that thousands of clinics rely on every day to run their businesses and care for their patients.

• Lead the strategy and execution of customer advocacy initiatives across the EMEA region.
• Transform successful customers into influential voices and long-term champions.
• Collaborate with senior internal stakeholders and executive-level customers.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Manage the day-to-day execution of the advocacy and reference program.
• Own the daily management and optimization of the customer advocacy tool.
• Project manages the end-to-end development of compelling customer stories.

Varicent is redefining how organizations achieve revenue success with cutting-edge SaaS solutions. Recognized as a market leader, Varicent is trusted by global industry leaders and offers a diverse, collaborative, and innovative team environment where employees can thrive.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Drive expansion opportunities within existing accounts.
• Collaborate closely with Client Success Managers to align on objectives.
• Establish trusted advisor status with key customer stakeholders.

CCT helps more than 300 casinos worldwide to streamline workflows, simplify compliance, and improve profitability. They are a team of 120 (and growing!) headquartered in Tulsa, OK, with remote and WFH locations across North America with a customer oriented culture.

This role shapes how Built shows up in the market and owns the positioning and narrative for a portfolio of emerging products. Runs integrated campaigns that drive awareness, revenue, and adoption. Perfect for builders who thrive in 0→1 environments and know how to turn early signals into scalable market momentum.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Own the end-to-end marketing strategy, driving demand generation, brand, communications, and product marketing.
• Shape positioning, messaging, and go-to-market strategy while ensuring a deep understanding of customer needs and buying preferences.
• Lead, mentor, and grow the current marketing team, building a culture of accountability and innovation.

Casechek innovates the implant supply chain, bringing transparency to patient care costs by automating workflows for vendor-supported surgical procedures. They are a hybrid, remote, and in-person team based out of Chicago's Fulton Market, valuing diversity, curiosity, and a passion for learning.

Own a portfolio from our Global customers and work with a cross-commodity portfolio providing a first-class customer experience. Build and maintain strong, long-term relationships with Fastmarkets' Strategic accounts, acting as a trusted partner to understand their needs and align solutions that drive value. Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision.

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities.

• Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
• Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
• Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.

CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

• Build and strengthen relationships with both new and existing customers across the full lifecycle.
• Help define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical.
• Approach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetings.

Attentive is an AI marketing platform for 1:1 personalization redefining the way brands and people connect. They combine technology with human expertise to build authentic customer relationships. Attentive has a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, and has been consistently recognized for its performance and culture.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.