This role focuses on driving operational rigor, governance, execution discipline across the global alliance.
Operating at the intersection of ServiceNow and Deloitte, the manager ensures that partnership operations run smoothly and efficiently.
The manager enables scalable and predictable growth while aligning with strategic priorities.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Helping customers architect, mature, and govern scalable, secure, high-performing solutions on the ServiceNow platform.
Shaping the transformation for leading global financial institutions and work with the latest in AI advancements.
Ensuring customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision.
Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
Translate goals and desired into an architectural roadmap.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead and manage cross-functional projects related to process optimization and governance.
Collaborate with individuals across various functions and levels to foster a productive work environment.
Define and document best practices for product operations, implementing standardized processes.
Applied Systems, Inc. is an insurance technology company that provides innovative software and services to its customers. The company has 40+ years of experience in the Insurtech industry and fosters a culture where employees are valued and encouraged to learn and grow.
Lead the development and evolution of standardized product management processes, frameworks, and operating models.
Guide product planning and portfolio governance across teams, ensuring consistent inputs, criteria, and visibility for decision‑making.
Oversee operational execution rhythms across the product lifecycle, ensuring key deliverables, cross‑functional agreement, and launch readiness.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.
Deliver the day to day operational activities that support the effectiveness of the Architecture and Design practice.
Provide line management to architecture team members, including regular one-to-one check-ins.
Maintain the practice’s workload tracker with accurate, up‑to‑date information.
NEC Software Solutions is part of global tech giant NEC Corporation, providing software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test the hearing of newborn babies. They have over 3,000 employees and supports public services.
Drive portfolio management, including demand intake, prioritization, and capacity planning.
Lead a team of high-performing program managers who drive digital transformation.
Communicate program strategy, risks, status, and recommendations clearly to executive leadership.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Oversee and execute Salesforce updates to enhance system capabilities and user experience.
Create reporting in ServiceNow to ensure SLAs are being met.
Coordinate with cross-functional teams to drive project progress and resolve any issues.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions. They specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, and foster a fun, collaborative culture that thrives on innovation and creativity.
Leads Data Governance teams and complex governance initiatives.
Optimizes governance processes and implements quality and compliance controls.
Translates strategic goals into operational governance plans.
KnowBe4's AI-driven Human Risk Management platform empowers organizations to strengthen their security culture. They are the industry standard with high customer retention and recognition as a Leader by G2 and TrustRadius, with a team that values radical transparency, extreme ownership, and continuous professional development.
Develop and maintain governance policies, standards, and procedures.
Implement and monitor the effectiveness of the governance framework.
Provide guidance and training on governance matters to staff and leaders.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They also may use artificial intelligence (AI) tools to support parts of the hiring process.
Engage with customer executives to identify pain points and opportunities to deliver value from ServiceNow.
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform.
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive operational resilience through documentation, testing, and governance programs.
Identify gaps in process documentation and continuity plans.
Build programs and plans that adhere to corporate guidance while accommodating specific enterprise needs.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide guidance to staff to ensure timely, high quality delivery of projects.
Be the focal point for delivery questions or concerns from stakeholders or customers.
Ensure adherence to the Global Services Delivery Framework and operational excellence.
ServiceNow began in San Diego, California in 2004. Today, it stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes.
Partner directly with OPM leadership to drive critical initiatives, creating executive-ready presentations and communications that inform product and go-to-market decisions
Pull, analyze, and visualize data using Tableau, PowerBI, and other analytics tools to surface insights on product performance, market trends, and adoption metrics
Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization
ServiceNow started in San Diego, California in 2004 and they transform how we work. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Own and evolve the Finance data governance operating model to drive consistent practices.
Manage and improve governance bodies and represent Finance in enterprise forums.
Govern and improve the end-to-end data change management process to minimize risk.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They welcome diverse perspectives and experiences, fostering inclusion in their culture and everyday interactions.
Gather and document business and functional requirements for the NOW Engage platform via stakeholder input and process review.
Review current delivery workflows to find inefficiencies and areas for improvement.
Build relationships with key stakeholders.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They empower organizations to find smarter, faster, and better ways to work by seamlessly connecting people, systems, and processes in the cloud.
Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.
Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.
Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.