Source Job

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.

• Serve as a trusted guide for lenders, settlement agents, escrow officers, notaries, and consumers.
• Handle chat, phone, and email support with accuracy and empathy, ensuring a smooth experience across the Snapdocs platform.
• Troubleshoot Snapdocs products, track issues, and partner with QA/training teams when recurring themes emerge.

Snapdocs' platform currently powers 20% of all real estate closings in the country, and they’re just getting started.

• Manage Support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.

Provides high quality administrative support to Financial Advisors. Services a high volume of daily interactions with clients. Processes client financial transactions and expenses.

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services.

• Provide assistance across phone, email, and chat channels.
• Guide users through account needs and resolve issues efficiently.
• Collaborate with internal teams to ensure seamless support.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Own user interactions through various support channels.
• Master trading platforms and internal tools.
• Troubleshoot inquiries and educate traders.

Topstep is an engaging working environment which ranges from fully remote to hybrid fostering a culture of collaboration with cameras on during meetings.

Handle client onboarding and manage follow-ups for document collection. Answer tax-related questions with mid-level expertise. Manage inbound calls, redirect inquiries, and schedule meetings using Go High Level.

The company specializes in tax preparation, client onboarding, and financial services.

• Assist existing and prospective clients.
• Provide outstanding service and product knowledge.
• Work with multiple clients throughout the day.

Our company has moved to 100% virtual, work-from-home positions.

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.

CloudWalk is building the future of payments. They are a fintech unicorn with millions of happy customers and a hunger for innovation.

• Provide customer service and support via email, live chat, and phone.
• Assist customers with the Bloomerang software and ensure proper utilization.
• Develop and deliver training webinars to customers and internal employees.

Bloomerang champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose.

• Assist clients with planning support and coordination of booking details.
• Provide excellent customer service through email, phone and messaging.
• Maintain accurate client and booking notes within our systems.

Destination Knot is seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care.

Respond promptly to customer inquiries via phone, email, and chat platforms, assist with booking confirmations, travel changes, and general service questions, and resolve customer concerns with professionalism and efficiency.

Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.

• Own trader interactions through live chat, phone calls, and Discord.
• Master trading platforms, internal tools, and proprietary systems.
• Educate traders in their understanding of how Topstep works.

Topstep drives user satisfaction, which is mentioned repeatedly as a reason our users would refer our company to others.

• Provide responsive customer support for reservation questions and service needs
• Assist clients with gathering required details for reservations and trip coordination
• Research basic accommodation, activity, and destination information as needed

Destination Knot helps clients with reservation-related inquiries and general service needs. They are looking for someone who is patient, detail-oriented, and able to work independently in a virtual environment.

• Support clients with hotel booking requests
• Provide timely, professional responses to inquiries
• Document interactions accurately

Destination Knot is hiring Customer Experience Associates to support clients booking hotels and travel accommodations. They focus on delivering excellent service while helping travelers plan stress-free stays.

• Assists customers by building rapport and efficiently handling inbound calls.
• Delivers expertise by assessing customer and agent needs to drive satisfaction.
• Provides guidance and recommendations to help customers protect what matters most.

Liberty Mutual is a Fortune 100 Company. They deliver exceptional customer experiences through integrity, expertise, care, and simplicity and prioritize personal and professional growth.

• Provide expert-level support via phone, chat, and email, specializing in payment, verification, and account-related issues.
• Troubleshoot complex billing, subscription, and transaction discrepancies with precision and empathy.
• Collaborate closely with engineering, product, and risk teams to identify root causes and escalate bugs or system-level issues.

Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used.

• Respond to emails and live chats, aiming for 200 tickets a day.
• Learn and become an expert in resolving user issues.
• Escalate issues reported by customers and create Jira tickets for resolutions.

Brigit is a holistic financial health company helping everyday Americans build a brighter financial future.

Assisting users with Clair from signup through usage. Act as a mediator between product, tech, partner teams, and users. Provide customer service over phone, text, and email as a first line of support.

At Clair, they are on a mission to create financial freedom for America's workers by giving them a digital banking platform.