Contribute to maintaining our position as one of the most secure and resilient crypto exchanges by ensuring our services are operational around the clock
Participate in on-call duties as an Incident Manager during US business hours (2PM to 8PM UTC), taking accountability for incident responses, escalations, stakeholder coordination, and maintaining accurate records until resolution
Work with stakeholders to identify the root cause of incidents, assist in postmortem activities and agree follow-up actions
Own and coordinate Sev 1 and Sev 2 incidents, ensuring timely engagement of technical teams and rapid service restoration.
Define incident severity models, escalation paths, roles, and responsibilities, and establish standardized incident response.
Serve as the central point of coordination during major incidents, providing clear and accurate communication to stakeholders.
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. They are one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.
Manage the delivery of Major Incident Management functions, hands on as needed.
Ensure the restoration of normal service operations as quickly as possible.
Identify and implement continual service improvement opportunities across functions.
NBCUniversal is a leading media and entertainment company creating world-class content across film, television, and streaming. They own brands like NBC, Telemundo, and Peacock and operate theme parks, employing a talented workforce committed to community improvement and an inclusive culture.
Own a portfolio of security programs (planning, resourcing, milestones, dependencies, risk/issue management, and outcomes).
Create and maintain multi-quarter roadmaps aligned to Keyrock’s business and operating model across venues and services (CEX/DEX and liquidity services).
Establish governance and operating cadence: steering meetings, status reporting, program reviews, and executive updates.
Keyrock is a leading change-maker in the digital asset space, renowned for its partnerships and innovation. They have over 200 team members around the world with a diverse team hailing from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs.
Be the internal Subject Matter Expertise of sanctions compliance.
Support the Global Head of Sanctions to provide actionable advice to stakeholders pan Binance.
Pro-actively ensure that Binance's entities and employees effectively investigate, mitigate, and/or promptly remediate, any identified sanctions compliance issues.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries and offer a range of digital-asset products.
Design and implement comprehensive BCP/DR programs aligned with industry frameworks.
Build automated backup workflows for databases, storage systems, applications, and configurations.
Develop automated failover and failback procedures for critical services.
AlphaSense empowers sophisticated companies to make informed decisions by providing market intelligence and search capabilities powered by AI. With over 2,000 employees globally and offices in multiple countries including the U.S., U.K., Finland and India, AlphaSense fosters innovation and growth.
Identify, recruit, onboard, and manage partnerships with top‑tier IR, DFIR, MDR‑with‑IR, and breach response firms
Convert emergency and short‑term usage into downstream enterprise contracts
Collaborate with Sales on co‑sell opportunities initiated or accelerated by incidents
Halcyon is an adaptive security platform that combines advanced prevention engines and AI to stop ransomware. They were formed in 2021 by cyber industry veterans, and as a remote-native, distributed global team, they recognize that great talent can exist anywhere.
Support business continuity and disaster recovery planning.
Commvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks. Over 100,000 organizations rely on Commvault to reduce risks, improve governance, and do more with data.
Design for Disaster: Architect and implement end-to-end BCP and IT Disaster Recovery (ITDR) solutions on the ServiceNow platform.
Inject Intelligence: Integrate AI and automation into continuity plans so they adapt in real-time to global threats.
Global Strategy: Partner with C-suite stakeholders at world-class organizations to ensure their operations never skip a beat.
REDE Consulting builds AI-driven resilience by planning for disasters. They are looking for a mid-level ServiceNow BCP Consultant to join their Compliance Team and offer a platform to lead, whether collaborating at their Pune office or working remotely.
Responsible for providing support of MEMX exchange platforms including on-call, respond to incidents and support triaging the issue
Help isolate and resolve unplanned system outages
Enhance monitoring and alerting based on symptoms
MEMX is building a next-generation exchange that will bring greater competition, transparency, and efficiency to equity trading. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.
BCM Technical Configuration, serve as the technical lead for the setup and optimization of the BCM module, and configure Business Impact Analysis (BIA), Crisis Management workflows, and continuity planning.
Design and automate the end-to-end BCT lifecycle, streamline workflows from initial impact assessments to the generation and testing of recovery plans.
Develop real-time dashboards and utilize Performance Analytics and collaborate with the ITSM team to leverage CSDM data to ensure recovery plans are grounded in accurate application and infrastructure dependencies.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. Their team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
Collaborate with designers and product managers to understand business needs
Work jointly with devOps all along the software development lifecycle from the writeup of technical specifications in the form of RFCs, to feature development and testing.
Develop and maintain services that power onchain experiences.
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.