Monitor production systems, dashboards, logs, and alerts to ensure high availability and performance across distributed environments.
Assist in incident detection, triage, escalation, and resolution, following structured on-call rotations with mentorship support.
Maintain, follow, and continuously improve runbooks, operational procedures, and incident response workflows.
Jobgether is a platform that helps job seekers find the right opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Provide technical support to B2B clients using dxFeed market-data products,
Troubleshoot and resolve issues in high-load financial systems (market data delivery),
Communicate with clients, providing technical guidance, recommendations, and integration support,
dxFeed is a leading provider of data services for the capital markets industry. The company sources and stores direct market data feeds from various exchanges and market participants worldwide. They have built one of the most comprehensive ticker plants, offering the broadest range of data services.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Oversee the operation and maintenance of the trading systems, guaranteeing continuity and stability in the production trading environment.
Develop automation tools to streamline operational processes, reducing overhead and enhancing efficiency.
Triage, prioritize and troubleshoot complex network and systems issues, ranging from low-level hardware to in-house software applications.
They connect talented candidates with top companies, focusing on IT and technology roles. Their culture emphasizes teamwork and continuous integration and test-driven development.
Essential contributor to the operations and maintenance of key Unix systems.
Work with a diverse team, engaging in monitoring and vulnerability mitigation.
Enhance service reliability and drive innovation within the organization.
Jobgether is an AI-powered platform that matches candidates with jobs. They use AI to ensure applications are reviewed quickly, objectively, and fairly, identifying top-fitting candidates for hiring companies.
Diagnose and resolve software, system, and infrastructure issues across Avandra’s products and internal tooling
Contribute to the quality and reliability of Avandra’s software through structured QA processes
Write scripts and tools for deployment, monitoring, and troubleshooting
Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. With a focus on innovations in healthcare, Aegis has launched four successful portfolio companies in partnership with Northwell Health and recently announced the Digital Consortium to co-develop, invest in, and launch new companies.
Develop and maintain core framework and key software components for the Kraken trading engine
Build and design solutions that mitigate risk, implement security, and protect both systems and data
Improve site performance by designing and implementing low-latency and high-availability applications
Kraken is a mission-focused company rooted in crypto values. They develop premium crypto products for experienced traders, institutions, and newcomers to the space. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages.
Extend and automate the existing container orchestration platform, ensuring its scalability, reliability, and performance
Work closely with SREs from different teams to reduce their cognitive load related to the orchestration platform
Implement and maintain security best practices for the orchestration platform, ensuring the security and availability of our systems
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has employees in 70+ countries who speak over 50 languages.
Working from your remote home office to provide technical support for employees.
Acting as an internal customer advocate keeping them updated in a timely manner.
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA).
Canonical is a leading provider of open source software and operating systems. They are a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries and very few office based roles, founder led, profitable and growing.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Lead incident response as Incident Commander, coordinating teams, communications, and service restoration
Produce executive-level incident reports, run RCAs, and drive continuous improvement
Enforce change management and risk assessment for production changes
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York, delivering top-tier technology solutions to companies of all sizes. Their team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
Execute and validate configuration changes across spot, futures, and margin products.
Monitor exchange health and responding to alerts in real time.
Maintain and improve runbooks, SOPs, checklists, and operational documentation.
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries speaking over 50 languages, fostering a culture of industry pioneers developing premium crypto products.
Act as first responder and incident commander during production incidents
Improve reliability and uptime across all Wormhole services
Harden infrastructure for security and operational resiliency
Wormhole Foundation empowers passionate people in the research and development of blockchain interoperability technologies. They support teams building secure, open-source, and decentralized products within the Wormhole ecosystem.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Provide advanced support and product expertise to largest customers.
Perform root cause analysis, debugging and troubleshooting across Atlassian products.
Participate in customer-facing calls communicating progress updates and action plans.
Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.
Work directly with customers to ensure successful Teleport deployments.
Meet regularly with customers, understand pain points blocking deployments and remove roadblocks.
Work with customers to articulate the problem they are trying to solve, gather requirements, and make the business case to the product and engineering teams to invest in resolving the issue.
Teleport is the Infrastructure Identity Company, modernizing identity, access, and policy for infrastructure, improving engineering velocity and resiliency of critical infrastructure against human factors and/or compromise. They are a fast-growing, well-funded Y-Combinator company that values craft, strongly supports work/life balance, and embraces a culture of humility, honesty, and transparency.
Support engineering teams by maintaining and improving the high-frequency trading (HFT) platform across multiple cloud and On-Prem environments.
Work on network, operation system and application to achieve ultra-low latency and high system reliability.
Enhance the developer experience by introducing modern tools, automation, and best practices across infrastructure and development workflows.
Wincent is developing a next-generation trading platform that executes orders seamlessly across 10+ exchanges and dozens of tokens. They are a team of experienced builders from Amazon, and Google, with academic backgrounds from Berkeley, Caltech, ETH, and MIT, fostering a culture of transparency, ownership, and autonomy.
Provide technical support and troubleshoot radiology IT systems, including RIS, PACS, and vendor neutral archives (VNA).
Work with radiologists, technologists, and IT teams to resolve issues and optimize workflows while ensuring seamless system integration.
Participate in disaster recovery planning and backup solutions for radiology IT environments, maintaining accurate documentation.
Intelerad believes in clear paths to healthcare answers, streamlining information flow and simplifying complex processes within medical imaging. With nearly 800 employees across four countries, they empower healthcare organizations worldwide with speed, scalability, and simplicity to enhance performance and improve patient outcomes.
Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.