Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Responsible for providing support of MEMX exchange platforms including on-call, respond to incidents and support triaging the issue
Help isolate and resolve unplanned system outages
Enhance monitoring and alerting based on symptoms
MEMX is building a next-generation exchange that will bring greater competition, transparency, and efficiency to equity trading. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.
Monitor production systems, dashboards, logs, and alerts to ensure high availability and performance across distributed environments.
Assist in incident detection, triage, escalation, and resolution, following structured on-call rotations with mentorship support.
Maintain, follow, and continuously improve runbooks, operational procedures, and incident response workflows.
Jobgether is a platform that helps job seekers find the right opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Provide advanced support and product expertise to largest customers.
Perform root cause analysis, debugging and troubleshooting across Atlassian products.
Participate in customer-facing calls communicating progress updates and action plans.
Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.
Support the DevOps team in maintaining and improving Ada’s infrastructure
Debug incidents, triage issues, and help resolve system failures
Jump into small but meaningful projects involving AWS, Terraform, monitoring, CI/CD
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Carry out deep investigations into users' issues to provide bug localization for our developers.
Provide technical support via email, internal Slack channels, and other channels.
Contribute to product development based on the customers' common problems and needs.
JetBrains creates B2B products intended to help developer productivity engineers deliver a better development experience across their organization. The company offers a suite of tools and technologies to empower developers and teams.
Provide technical support and troubleshoot radiology IT systems, including RIS, PACS, and vendor neutral archives (VNA).
Work with radiologists, technologists, and IT teams to resolve issues and optimize workflows while ensuring seamless system integration.
Participate in disaster recovery planning and backup solutions for radiology IT environments, maintaining accurate documentation.
Intelerad believes in clear paths to healthcare answers, streamlining information flow and simplifying complex processes within medical imaging. With nearly 800 employees across four countries, they empower healthcare organizations worldwide with speed, scalability, and simplicity to enhance performance and improve patient outcomes.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Analyzing complex processes from an enterprise perspective.
Assessing operations, identifying opportunities for enhancement, and developing solutions.
Documenting functional capability requirements for subsequent use as the basis for software development.
LMI accelerates government impact with innovation and speed through commercial-grade platforms and mission-ready AI. With employees focused on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors to strengthen missions and drive lasting value.
Contribute to the modernization of a critical internal debugging utility.
Help preserve valuable diagnostic functionality while enabling the retirement of the legacy system.
Gain hands-on experience working across frontend and backend technologies.
EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform. They employ more than 2,700 people worldwide, with most embracing hybrid or remote work models and thrive on innovation.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Demonstrate consistent improvement in your coding skills, issue-tracking and source control systems, and agile development mentality.
They are shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses, empowering millions of developers to craft personalized customer experiences. They're dedicated to remote-first work, with a strong culture of connection and global inclusion.
Manage and troubleshoot Linux-based systems in production and non-production environments.
Improve infrastructure automation, monitoring, and operational processes.
Assist with incident response, root cause analysis, and continuous improvement.
Higher Logic provides online communities and communication tools to help organizations build, retain, and grow their member or customer base. They are a global company with offices throughout the US, Canada, and Australia, serving more than 3,000 customers.
Working from your remote home office to provide technical support for employees.
Acting as an internal customer advocate keeping them updated in a timely manner.
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA).
Canonical is a leading provider of open source software and operating systems. They are a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries and very few office based roles, founder led, profitable and growing.
Learn from passionate engineers at Twilio who solve problems in distributed computing, real-time DSP (audio processing), virtualization performance, distributed messaging, busses and more.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences with a vibrant team and a strong culture of connection and global inclusion.
Work with product managers, designers and a diverse group of talented engineers to build the backends that power our mobile applications.
Contribute to the delivery of high-quality web application code, maintaining site stability through code reviews and writing unit and integration tests.
Participate in our on-call rotation; triage and address reliability issues that come up in production, ensuring system stability.
Omada Health is a digital care provider that empowers people to achieve their health goals through sustainable behavioral change. Their multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management, and they strive to build an inclusive culture.
Develop and debug scripts (shell, perl, python, etc.)
We are currently looking for a Senior Unix System Engineer - REMOTE. This role enhances Unix, Windows, and VMware systems, ensuring high availability and performance of over 600 servers, thus contributing directly to successful operations.