Source Job

• Serve as the primary point of contact for members seeking legal help across phone, chat, and digital channels.
• Conduct detailed intake interviews, verify information, and accurately document cases in CRM systems.
• Coordinate attorney consultations and keep members updated as cases move toward resolution.

This partner company provides legal assistance services to members, coordinating intake, referrals, and case management. They foster a structured, fast-paced culture focused on professionalism, confidentiality, and service excellence.

• Act as the first point of contact, guiding prospective clients through the intake process with empathy and professionalism.
• Conduct initial intake calls, collect detailed client information, and maintain accurate records and retention metrics.
• Support the Client Intake Manager with reporting, track non-retaining prospects, and ensure consistent communication following firm guidelines.

Job Duck connects ambitious individuals with remote job opportunities at US-based companies, fostering career growth and cultural diversity. As a lifestyle company, it prioritizes employee well-being and has earned the Great Place to Work Certification annually since 2022.

• Serve as a primary point of contact for clients, responding to inquiries via phone, email, and client portal.
• Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager.
• Build and maintain strong client relationships through proactive, professional communication.

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. The company fosters a culture of expertise, dedication, and professionalism where talented people can do meaningful work and grow their careers.

• Act as initial point of contact for prospective clients, handling about 30 calls per day with empathy and professionalism.
• Qualify leads according to internal criteria and accurately document information in the CRM.
• Schedule appointments for the sales team and follow up with leads to maintain engagement.

The partner company provides legal client intake and scheduling services. They operate fully remotely with a focus on bilingual communication and professional development.

• Handle inbound and outbound calls and respond to customer inquiries via text and email.
• Manage and update customer cases, documenting all interactions accurately.
• Resolve routine issues at first contact and escalate complex cases as needed.

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.

• Answer incoming calls, messages, and general inquiries.
• Provide basic information and assistance to customers.
• Direct calls and requests to the appropriate team or location.

Bilgewater Group is a Chicago-based diversified services company with two core divisions: food service and care. Founded in 2003, the company operates a network of quick-service and counter-service locations across the Chicagoland area, serving thousands of customers daily.

• Respond to incoming calls, emails, and inquiries professionally and promptly.
• Review and qualify incoming inquiries, gather project details, and coordinate calls with appropriate team members.
• Maintain accurate records of inquiries, communications, and follow-up activities.

Bitarchitects is a premier architecture, engineering, and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. They offer fully integrated services covering every phase of a project, from design through execution, and pride themselves on being a dynamic and fast-growing company.

• Serve as a critical link between Expert Institute and attorney-clients, conducting case intake and developing expert witness search strategies.
• Manage end-to-end client engagements, ensuring timely delivery and high-quality results while building strong relationships.
• Apply strong analytical and communication skills in a fast-paced, technology-driven environment, with a focus on legal analysis and client service.

Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase profitability. Established in 2010, the company has supported over 5,000 firms nationwide and offers a SaaS platform, Expert iQ, with proprietary data and analytics.

• Manage a queue of incoming documents to create new clients and update existing ones in the CRM system.
• Operate within service level agreements to ensure speed to start entry and high accuracy for billing and compliance.
• Troubleshoot and resolve account issues while coordinating with internal teams like Logistics, Customer Care, and Billing.

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

• Respond to client questions and follow up with resolutions, liaising with cross-functional teams.
• Troubleshoot tier-2 requests from foreign nationals regarding account navigation and status.
• Lead client and foreign national training on the Envoy app and maintain team materials.

Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service. The company values excellent client service and supports a remote-first culture.

• Maintain successful partnerships with customers to understand their business needs and deliver exceptional service.
• Initiate cases on the Envoy Platform, coordinate with HR teams, employees, and signatories for case documentation.
• Monitor case progress against start dates and timelines, and handle escalated issues proactively.

Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline and expedite immigration processes. They are a growing company with a proactive customer service culture.

• Serve as first point of contact for members and providers via phone and email, resolving health insurance inquiries.
• Use active listening and empathy to understand issues, explain benefits, claims, and coverage, and document interactions.
• Maintain a structured schedule, with availability during peak season, and uphold the Gravie CARE service model and core values.

Gravie creates innovative health benefits for small and midsize businesses, focusing on solutions that genuinely benefit employees. The company is well-funded, non-hierarchical, and merit-driven, with a culture that values authenticity, curiosity, and creativity.

• Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
• Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
• Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.

Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.