The Bilingual Claims Administrator provides excellent customer service and performs administrative duties for Death and Living benefit claims. They initiate claims, answer inquiries accurately, and provide administrative support to Claimants and Adjudicators. The administrator must be fully bilingual in both French and English, both written and oral communication is required.

Responsible for assigning and tracking Appraisal files and providing status updates on files when needed. Ensure NAF requirements and timelines are met while providing a product that meets customer goals and USPAP requirements. Communicating with Appraisers, Operations Staff and Mortgage Bankers through email, telephone, and written correspondence.