Remote Customer service Jobs · Analytical Thinking

• Responsible for first-stage disputes generated by incoming calls.
• Analyze and resolve fraud and non-fraud disputes, recovering funds for members and Financial Institutions.
• Maintain knowledge of association and regulatory rules to diagnose chargeback or compliance cases.

As a contract PetDesk Phones Implementation Specialist, technical expertise and problem-solving skills will be necessary to deliver exceptional customer service to the company’s clients. Contractors will assist customers across North America and must demonstrate proficiency in both verbal and written English. This is a 100% remote contract position based in Mexico.

The Strategic Account Coordinator serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s). Serves as the primary point of contact for mid to large-size clients, focusing on the execution of client programs in order to achieve the objectives of the service agreement in compliance with client expectations, company policies, quality, and profit requirements.