Monitor marketplace activity to detect suspicious behaviors and prevent fraudulent transactions.
Analyze data to identify fraud patterns, emerging risks, and new attack vectors.
Investigate escalated cases and recommend actions based on risk assessment.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The team is international and fast-scaling, with a focus on trust, safety, and collaboration.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Review and analyze client research requests to identify relevant subject matter experts across industries.
Recruit new Advisors through phone, LinkedIn, and outreach, communicating their expertise fit.
Screen experts for suitability and create professional profiles for client consideration.
Guidepoint is a research enablement platform that helps clients make better decisions through on-demand expertise and insights. With nearly 1.75 million experts and 1,600 employees, the company values diversity and fosters an equitable working environment.
Provide expert technical support and resolve customer inquiries via phone, chat, and email.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously learn and improve product knowledge to deliver best-in-class service.
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.