Own HubSpot data hygiene and build clean deal-desk processes.
Standardize account management workflows from proposal to signed contract.
Maintain customer health score inputs and cohort reporting.
A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space that helps brands place stories on major publisher wires. Small, frugal, and moving fast.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365.
Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
OLLY is a health and wellness company offering consumer products. They are a growing company with a fast-paced, collaborative culture.