As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and/or agency clients to guide our clients to success. This role is fast-paced and high-volume, focused on efficiently supporting a large customer base through scalable channels. You’ll act as a trusted, data-driven consultant — providing guidance on marketing strategy, best practices, and product features.
As a Lead, Merchant Care, you will manage a team supporting transactional lending and banking processes for merchants, handling escalated cases, product issues, disputes, credit furnishing, and compliance. Responsibilities include coaching the team to meet targets, resolving complex inquiries, managing escalations, and maintaining excellent service quality. You will also drive employee engagement, manage performance metrics, and partner in hiring and training.
If detective work is your idea of a good time, this Fraud Specialist position might be for you. You’ll review incoming transactions for potential fraud risk, determining whether they’re good, bad, or need a closer look. You’ll play a key role in protecting runners and the business by identifying, investigating, and preventing fraudulent activity.