As a Call Center Agent, you will be the first point of contact for our clients and their families, providing excellent customer service and support. Your role will be crucial in helping us maintain a high level of satisfaction for our clients and promoting our services as a premier home health care provider. Responsibilities include answering calls, responding to inquiries, scheduling appointments, maintaining client records, and ensuring client satisfaction.
Job listings
$37,440–$37,440
USD/year
Provide payment assistance solutions such as co-pay cards or vouchers. As the Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program, fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Responsibilities include triaging messages, drafting updates, maintaining visibility, hosting stand-ups, coordinating feedback, creating SOPs, training hires, building dashboards, and leading post-mortems.
As volume grows, Winona needs a strategist-builder who can turn Intercom into a force-multiplier—launching smarter automations, crafting self-serve content, and giving reps super-powers so they can focus on empathy, not clicks.