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FiltersLead the strategic execution of customer engagement and retention initiatives while overseeing a growing team of customer-facing professionals. Serve as a key leader within the organization, aligning closely with Sales, Operations, and Product teams to deliver outstanding customer experiences, drive market expansion, and support long-term growth across multiple territories. Focus will be on optimizing client satisfaction.
Salvo Health is seeking an experienced Engagement Specialist to conduct outreach and enroll patients in their care, helping them get set up with ongoing support and guidance around their conditions. You will be responsible for helping patients sign up for Salvo’s wrap-around care services and educating them about the convenience, ease, and health benefits of remote patient monitoring.
As a Patient Accounts Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with internal and external partners to ensure alignment and seamless processing of patient orders. This role maintains regular contact with the patient’s representation and/or the responsible insurance company to ensure timely payment.
As a Customer Experience Associate, you’ll handle core support interactions and also step into high-impact moments: managing escalations, supporting high-value customers, and creating warm handoffs to our enterprise sales team. You’ll represent Eko across channels, from private cases to public reviews and social posts, always with professionalism and empathy.
Support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). Serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. Be an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.