Remote Customer service Jobs · HIPAA

• Field inbound phone inquiries regarding STAT medical records.
• Monitor fax queues and process requests within required timeframes.
• Maintain knowledge of HIPAA and facility requirements.

MRO is a provider of release of information (ROI) services for medical records. The company emphasizes excellent customer service and HIPAA compliance.

• Answer incoming patient calls and provide professional front-office support.
• Schedule, reschedule, and confirm patient appointments using OptiMantra.
• Verify insurance eligibility and maintain accurate patient records under HIPAA.

SnappyCX connects businesses with remote talent. This role supports a growing psychiatry practice seeking a virtual receptionist.

• Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
• Verify validity and accuracy of refill requests, ensuring compliance with regulatory guidelines.
• Provide exceptional customer service and collaborate with interdisciplinary teams to optimize workflow.

Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily to improve outcomes. They foster a collaborative, innovative culture with an entrepreneurial spirit.