Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.
Serve as the first point of care for patients and referral partners, scheduling appointments and documenting accounts in a high-volume call center.
Meet call center KPIs for quality, adherence, productivity, accuracy, and conversion while safeguarding PHI and complying with HIPAA.
Collaborate with internal partners and escalate scheduling barriers to support one-call resolution.
ATI is a national healthcare company specializing in physical therapy and patient access services. It fosters a metrics-driven, team-oriented culture focused on delivering empathetic patient experiences.
Respond to patient inquiries via phone, email, and SMS with compassionate support.
Resolve routine patient questions on account access, appointment scheduling, test kits, eligibility, and services.
Document interactions and escalate complex or urgent concerns to appropriate teams.
Color Health operates the nation's first Virtual Cancer Clinic, delivering physician-led cancer care across all 50 states. It uses technology-driven, patient-centric solutions to transform how employers, unions, health plans, and governments address cancer.
Process prescription refill requests via multiple channels while ensuring accuracy and compliance.
Deliver empathetic, bilingual customer service to patients, providers, and pharmacies.
Track performance data and collaborate with teams to improve medication refill workflows.
Carenet Health is a healthcare services company focused on patient support and medication management programs. The company emphasizes collaboration, creativity, and innovation, empowering team members through trust, opportunity, and accountability.