As a Technical Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best eCommerce platform. You will educate customers on platform features, troubleshoot technical issues, and enable merchants to sell more.

The Customer Support Specialist’s main responsibility is to assist customers in successfully using Higher Logic’s software solutions by providing technical support and customer service through various channels, requiring strong communication skills and expertise in troubleshooting. This position supports Australia based customers with work hours between 3:30pm ET - 12am ET and 5:30pm ET - 2am ET.

As a Technical Support Engineer at Front, you will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience, streamlining procedures to resolve issues more quickly. You will also play a role in shaping our future product design by staying close to our users.

As Customer Care Manager, you will be the first point of contact and solution provider for Didomi's customers, maintaining high satisfaction to improve retention and renewal. You will train customers to become product experts, troubleshoot issues, manage onboarding, and collaborate with internal teams to improve processes and documentation.

As a Client Solutions Specialist, contribute to helping clients sell more tickets, streamline operations, drive revenue, and improve the guest experience. You'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles and troubleshoot complex technical client service issues.