As a member of our Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. The primary responsibilities of this role will be responding to inquiries from current and prospective users and donors by chat and email. If the thought of waking up every day and getting to “help people help people” excites you, we look forward to hearing from you.
Job listings
$71,607–$89,509
USD/year
As a Full-Time Product Support Specialist you will be the first line of contact for all public-facing requests to provide accountability and excellent service to all community members. The primary function involves addressing technical inquiries from users who need assistance with our wallet, Core, and those actively building on and engaging with the Avalanche ecosystem and products. This role is integral to ensuring exceptional customer support and facilitating user self-support.