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FiltersSeeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.
As a Guest Experience Ambassador, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay. You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation. This is a dynamic, people-first role — ideal for someone who loves helping others, stays composed under pressure, and wants to shape a new global standard in hospitality.
Assist clients with booking hotels, resorts, and other accommodations through online platforms. You'll research and recommend lodging options based on destination, budget, and preferences, processing reservations, updates, and modifications accurately and efficiently. They maintain organized records of bookings, client requests, and confirmations while communicating professionally with clients and supplier partners via email, phone, and chat.