Lead new customers from contract signing through their first major win.
Provide subject matter expertise on reporting and form configuration, owning post-launch customer engagement workflows.
Guide customers from platform launch to confident, data-driven decision-making.
Casebook PBC's software empowers community well-being through adaptive, research-based technology for human services. They are dedicated to fostering a multicultural workplace where everyone feels included and valued, with every employee respected and empowered.
Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and value realization.
Drive product utilization by aligning capabilities with customer goals and delivering strategic reviews.
Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction.
Teramind pioneers a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. They are a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset.
Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
Build and maintain help center articles, FAQs, and internal documentation.
Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.
Own frontline communication via phone, email, and text, providing calm and efficient solutions.
Manage the support inbox and internal channels with precision, ensuring prompt handling of queries.
Contribute to the Knowledge Base and recommend process improvements to enhance the user experience.
Zen Educate is a technology company aiming to transform education recruitment. They leverage technology to help schools reduce costs and empower educators, fostering a collaborative culture focused on learning and development to drive social impact.
Support customers and users by managing support requests and building deep knowledge of the platform.
Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.
Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.
Help restaurants solve their ordering and delivery challenges and provide effective solutions.
Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant.
Follow a structured cadence to qualify, convince, and onboard newly registered restaurants that have shown interest in a high daily volume.
Saltz is an online food marketplace serving restaurants across multiple European markets. It helps chefs and restaurants discover and source products from trusted local and international suppliers. We are a Series A startup backed by leading European venture funds and we believe the best ingredients should be accessible through one seamless marketplace experience.