The Client Success Lead delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts, manages their own client portfolio, and will receive mentorship from the Director of Customer Success.
As a Customer Success Manager, you’ll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth’s patient-facing operating system. You bring deep healthcare expertise, technical fluency, and the confidence to lead high-stakes conversations that connect our technology to clinical, operational, and financial impact—ultimately driving retention and expansion of customer partnerships.
The Customer Success Manager plays a pivotal role in driving strategic initiatives that deliver measurable impact for both customers and the business. This role is responsible for building long-term relationships, leading data-informed business reviews, resolving escalations and collaborating cross-functionally to maximize customer satisfaction, retention, and revenue growth.