Remote Customer service Jobs · Microsoft Office Suite

• Lead complex, multi-property portfolio migrations ensuring timelines and client expectations are met.
• Serve as the primary client liaison, facilitating communication and ensuring satisfaction during transitions.
• Coordinate cross-functionally with internal teams to align requirements, remove roadblocks, and drive process improvements.

Asset Living is a third-party property management firm that partners with communities nationwide, offering services across multifamily, affordable housing, and student housing divisions. Founded in 1986, it is recognized as one of the nation's Best and Brightest Places to Work and ranks among the NMHC top 50 professionals, with a culture centered on unity, growth, and collective success.

• Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
• Resolve complaints by identifying root causes and offering appropriate solutions.
• Document interactions in CRM and collaborate with internal teams to escalate issues.

The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.

• Respond to premium audit inquiries via phone and email, providing accurate information to clients.
• Coordinate communication between clients and the audit team to ensure smooth audit processes.
• Maintain accurate records of communications and prepare audit reports and summaries.

Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through admitted and surplus lines insurance companies. With over 2000 employees in the United States, C&F has earned a Great Place to Work Award and is committed to diversity, equity, and inclusion.