As a Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues creatively and mitigate risk, providing a world-class renewal experience for customers.

As an Ashby Contract Manager for High Touch accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers ranging in size from 100-500 employees. You will manage customer renewals and advanced contract questions, and will collaborate closely with a number of internal teams.

As an Onboarding Specialist, take ownership of the customer upon subscription, guiding the customer in the account and connections set-up, and follow-up on a regular basis to upsell product features and plan. Onboard new customers by assisting them in setting up their Lodgify account and training on the system.

The Customer Success Manager will help new clients navigate the platform and ensure they have a smooth onboarding experience. This role guides new users from registration to their first deposit by establishing communication, analyzing user experience, and assisting clients via various channels.

Drive the success of critical customer relationships, leading a portfolio of key accounts with a focus on maximizing value, fostering growth, and ensuring long-term retention. Serve as a trusted advisor, leveraging expertise to drive innovation, overcome challenges, and exceed customer expectations. Develop and execute comprehensive account plans, proactively manage risk, and collaborate with leadership to reduce churn.

As a Customer Success Manager on the Mid-Market Team, you'll own relationships with Mid-Market customers and lead their program strategy using data. Your core responsibility includes working with customers as a trusted consultant and advising on marketing strategy, best practices, and feature functionality, plus renewal and forecasting.