Remote Customer service Jobs · Negotiation

The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.

A Collections Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies.

Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture. Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives. Be accountable for key regional Customer Success metrics, including Gross Retention Rate and Customer Satisfaction. Leverage data-driven insights to manage team performance and identify regional expansion opportunities.