As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences. You will serve as the primary point of contact for members, assisting them in navigating Cleo's services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with Cleo's members.

As a member of Trainual's top-tier customer support team, you'll be essential to the success of our best-in-class business playbook software, acting as a technical problem solver and customer advocate. You'll manage inbound customer communication, troubleshoot complex problems, and handle billing inquiries. Success is measured by responsiveness, customer satisfaction, and technical problem-solving skills.

Technical service understanding, account creation and maintenance, customer escalation, and non-technical customer inquiries within established guidelines and policies. Review and identify areas of improvement to streamline non-technical customer service operation processes. Meets required customer service support metrics. Operational support of cross teams includes setting up and maintaining new and existing customer datasets and services.

Ensure customers love Ritual by providing excellent resolutions to daily support requests in a timely fashion. Maintain and improve Ritual’s 4.8 star app rating. Flex investigative skills to safeguard merchants and customers from potentially fraudulent activity. Problem solve and liaise directly with important corporate account admins. Work closely with all internal departments.