Lead customer experience strategy to drive satisfaction, retention, and repeat revenue across multiple locations.
Manage and develop a customer-facing team, building scalable processes that turn first-time visitors into loyal customers.
Collaborate cross-functionally with Marketing and Operations to optimize the customer journey and foster growth.
A fast-growing wellness business that helps people connect, recharge, and experience well-being through community-driven activities. It is an expanding startup with a purpose-driven culture that values care, adaptability, accountability, and happiness.
Own customer success, implementation, and support, carrying gross and net retention as your primary metric.
Build health scoring and coverage models to identify churn risk early and drive expansion systematically.
Define the customer journey from contract to renewal, making the customer experience one cohesive company.
Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.
Lead, coach, and develop a specialized team of Customer Recovery Coaches focused on preventing churn and restoring trust.
Set the operating rhythm for recovery motions, including risk queue triage, Fire-Team mobilizations, and weekly retention forecasts.
Partner with Product, Engineering, Support, and Sales to turn reactive support into proactive rescue operations and drive systemic improvements.
Cloudbeds builds a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. With 650+ team members across 40+ countries, the company is remote-first and fosters a culture of innovation, diversity, and inclusion.