In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

The Customer Success Enablement Manager will support the customer success team to ensure school and district partners receive the best possible service from Hazel and remain actively engaged with the platform. They will work across the customer lifecycle, from implementation to adoption and retention, to drive increased utilization, address customer needs, and manage retention.

Reporting to the Director of Client Success, the primary objective is to ensure that the schools are fully trained and supported throughout the year, enabling them to use the Clarity software to achieve their strategic priorities and operational goals. The role includes training schools, leading regular check-in calls, serving as a thought partner, and communicating product improvements.

The Customer Service Trainer will be responsible for training and coaching customer-facing roles within the Accounting Team, primarily accountants transitioning into customer-facing responsibilities. This role will also work closely with the Operations Excellence Team to define, document, and implement Standard Operating Procedures and best practices for customer service.