Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Handle 4–6 simultaneous inbound chats, maintaining accuracy and response timeliness across all active sessions.
Qualify customer needs by gathering key information and routing them to the appropriate department or licensed agent.
Answer general insurance questions and provide guidance on website navigation, plan viewing, and enrollment processes.
eHealth is a health insurance marketplace that helps consumers find, compare, and buy health insurance online. The company fosters a diverse and innovative culture where team members support one another in solving challenges.
Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
Solve problems properly the first time, focusing on resolution rather than deflection.
Surface customer feedback to shape product, operations, and experience.
Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.
Respond to client inquiries via chat and email with professionalism and empathy.
Document interactions and escalate complex issues to appropriate teams.
Maintain response time standards and support administrative communication tasks.
Medi Transcare provides medical support services. The company is a private limited firm with a focus on client communication and administrative support.
Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.
We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.
Process KYC requests and support user verification workflows.
Request and review KYC documentation from clients, monitor case status, and manage refund requests.
Communicate clearly with clients and partners to obtain missing information and ensure records are complete.
FYST is a leading fintech company in the payments space, focused on growth and innovation. They have a young, ambitious team that values serious growth, offering real ownership and support.
Respond to merchant and customer inquiries across email, chat, and Slack.
Troubleshoot issues related to payments, payouts, subscriptions, checkout, and the merchant dashboard.
Investigate bugs, reproduce issues, and collaborate with Product and Engineering to drive resolutions.
Polar is building a billing and analytics platform for modern startups, offering built-in pricing and cost insights. They are a small, engineering-led team across Europe focused on high-velocity shipping.
Handle customer enquiries and complaints via live chat in German, ensuring prompt and professional responses. - Flex your availability during campaign peaks, including monthly campaigns and seasonal spikes like Black Week. - Resolve issues with empathy and efficiency, maintaining accurate records and collaborating with the team.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. Their community of 25,000+ professionals builds meaningful careers with leading international companies.
Respond to user inquiries across support channels with speed, empathy, and accuracy.
Troubleshoot issues related to games, payments, and in-app features.
Advocate for users internally and spot trends to improve the product.
Triumph operates collectibles trading card app Rips and real-money gaming platform Triumph Arcade. It is a high-growth company that promotes from within and supports a fully remote team.
Keep engagements on track by building schedules, tracking milestones, and flagging risks.
Support billing and finance by preparing time-and-expense entries and assisting with invoicing.
Coordinate across delivery teams, consultants, and clients on schedules and logistics.
Caravel | BPM Technology Solutions is an award-winning NetSuite and Salesforce partner and part of BPM LLP, a Top-40 accounting and advisory firm. They are a fully remote team with delivery centers across the US, Canada, India, and the Philippines.