Maven is seeking a Manager of Care Delivery to lead a team of dynamic Care Advocates and Care Coaches. You will conduct regular one-on-ones, performance reviews, and development planning to promote employee growth. You will be responsible for achieving key performance indicators and coaching individual team members to drive clinical outcomes and engagement.
Lead comprehensive clinical quality initiatives and measurement-based care programs across BetterHelp's global platform. This role involves defining, measuring, and continuously improving the quality of care we deliver to millions of clients worldwide, positioning BetterHelp as the clinical quality leader in the virtual mental health space. Drive the development and implementation of sophisticated quality measurement frameworks, clinical outcome assessments, and evidence-based improvement initiatives.
This role is critical in ensuring the successful implementation of new clinical services and maintaining the highest standards of quality and compliance. You will oversee new client launches with any Population Health services, including Care and Case Management (CCM), Utilization Management (UM), Specialty, and Navigation services. Additionally, you will drive quality assurance efforts, support continuous improvement initiatives, and provide client audit and accreditation support.
Shape the work care advocates perform and consider how to scale a rapidly growing business while maintaining the highest standards of quality and ensuring Solace’s patients receive comprehensive, life-improving services, reporting to the Chief Medical Officer. You will develop and execute a framework for advocate operational and clinical quality that takes into account advocate behavior and patient feedback. You will also develop and implement policies, procedures, and clinical protocols to support advocates to perform their best work on behalf of patients.
This role helps develop and operationalize value-based care programs and initiatives that contribute meaningfully and measurably to the overall success of Privia’s value-based care strategy. The Sr. VBC Manager will also play a significant role in owning a critical domain, attribution, in our company’s value-based care strategy.